Lost icons, startmenu, taskmanager. win 7 64

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 Anonymous User -
Hi all please can someone help?. I am running win 7 64bit and all of a sudden all my desktop icons disappeared along with my start menu and my right click function. Ctrl-alt-del brings up the option to access the task manger but it fails to display it. safe mode is fine and when I create a new admin account (admin account 2) all is well.

is there a way to fix this problem as i have a year old system restore that I dont want to use.

I was hoping to fix my admin account 1 as it has all my settings, programs etc. Can this be fixed and if not is there a way to copy all settings (looks, programs, firefox settings etc) to the admin account 2

Any help would be most appreciated.

1 reply


You have been infected by recovery rogue,Boot into your infected account

Click on Start,go to RUN and type


%temp% and click ok

If you find a folder called smtmp ,copy it to a safe location.

If you do not find it,check here

C:/windows/temp

If you still do not find it,leave it


Step 1:


Click on Start,go to RUN and type

cmd and click ok

Now copy these commands and run it

Echo y | reg delete HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr

Echo y | reg delete HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer /v NoDesktop

Restart your PC ,boot into infected account.

Now you should be able to right click and see your desktop icons.


STEP 2:



Download this

https://download.bleepingcomputer.com/sUBs/dds.scr

Save it on desktop,run it ,a command prompt window will pop up ,

after that you will get two logs

dds.txt
attach.txt

Please upload the dds.txt file to

https://authentification.site

and paste the link here


Download

https://support.kaspersky.com/downloads/utils/tdsskiller.exe

Cure the infections

Go to C drive,there should be a TDSSkiller log file,open it and post the contents here

Let me know after this