Retrieving documents after viruses Closed

Question

Hello,   

Please help....my laptop was attacked by a Trojan virsus and I lost all my documents.  Is there any way I can retrieve the documents?  I believe it may still be in my laptop, before the virus laptop was conducting a backup.  
Thank you.  
Configuration: Windows 7 / Internet Explorer 8.0

Anonymous User · Answer

Are your sure if your PC is clean.

Lets retrieve your documents and check your PC

Click the start button and type

cmd 

right click -Select run as administrator

Now run this command

attrib -h c:\*.* /s /d

Allow it to run,ignore access denied messages

Let me know after this

Snake · Answer

Hi Sundar,

Thank you, it's running now. Also, just to let you know.  I contacted Dell and they sent me a reboot/recovery disk....so I did that, that's how I lost everything.

Thanks

Anonymous User · Answer

Did you get back your documents?

You may not need a recovery diskif you we can retrieve the documents and remove infections.

Final choice is yours

Snake · Answer

No, no docs came back.  I don't know much about fixing computer and went into panic mode so I contacted Dell.  The virsus took everything......I couldn't go anywhere when I hit start....that I had to contact Dell to reboot everything.  I was hoping that the docs are still in the computer.  

Any more suggestions?

Retrieving documents after viruses

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