Stuck at the login screen [Closed]

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 Honé -
Hello,

After runing a scan on my sony (vaio) laptop, I was stuck at the login screen when the system reboot. Could not move the mouse and the keyboard didn't respond either :-(
I restarted the system inserting a CDBoot for recovery then select Dos program but I couldn't go further, coz it appears: <Windowsroot>\system32\hal.dll (dirty)
Please could please help me on this one?? :-(

2 replies

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Tuesday November 22, 2011
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It is possible that this is caused by a hardware failure such as your CPU or graphics card failing. Overheating is not excluded - does your Vaio become too hot before it freezes?
No nothing about overheating :-(
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Wednesday April 11, 2012
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Hey,

My name is Mike Puma I work with the Sonylistens team. I am sorry to hear about your problem with your Sony Vaio, please call Sony's esupport priority service line 239-768-7669 Toll Free Service: 1-888-476-6972 for assistance.

Thanks,

Mike Puma
Hey thank you Mike but in Vanuatu and don't see how I will be able to reach them hehehe...
Thanks anyway, i'll try :-)

Cheers

Honé
jack4rall
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Hello,
Do you have Windows XP CD?
Good Luck
No I dont have it :-(