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Stuck at the login screen

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Honé - Apr 11, 2012 at 01:39 AM
 Honé - Apr 15, 2012 at 09:03 PM
Hello,

After runing a scan on my sony (vaio) laptop, I was stuck at the login screen when the system reboot. Could not move the mouse and the keyboard didn't respond either :-(
I restarted the system inserting a CDBoot for recovery then select Dos program but I couldn't go further, coz it appears: <Windowsroot>\system32\hal.dll (dirty)
Please could please help me on this one?? :-(

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2 responses

Answer 1 / 2
bluenose Posts 172 Registration date Tuesday November 22, 2011 Status Member Last seen January 31, 2013 30
Apr 11, 2012 at 05:55 AM
It is possible that this is caused by a hardware failure such as your CPU or graphics card failing. Overheating is not excluded - does your Vaio become too hot before it freezes?
0
Honé
Apr 12, 2012 at 01:32 AM
No nothing about overheating :-(
0
Answer 2 / 2
sonylistens Posts 1 Registration date Wednesday April 11, 2012 Status Member Last seen April 12, 2012
Apr 12, 2012 at 06:50 PM
Hey,

My name is Mike Puma I work with the Sonylistens team. I am sorry to hear about your problem with your Sony Vaio, please call Sony's esupport priority service line 239-768-7669 Toll Free Service: 1-888-476-6972 for assistance.

Thanks,

Mike Puma
0
Honé
Apr 14, 2012 at 12:58 AM
Hey thank you Mike but in Vanuatu and don't see how I will be able to reach them hehehe...
Thanks anyway, i'll try :-)

Cheers

Honé
0
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Apr 14, 2012 at 08:41 AM
Hello,
Do you have Windows XP CD?
Good Luck
0
Honé
Apr 15, 2012 at 09:03 PM
No I dont have it :-(
0

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