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Blocked Hotmail account

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Brenda - Apr 24, 2012 at 11:12 AM
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 - Apr 25, 2012 at 05:07 AM
Hello,

Got up this morning and my can't access my hotmail.

When I clicked on my hotmail, it asked me to sign-in, which that sometimes happen (why? I don't know) but anyways, typed in my password and it brought me to my account was blocked. Clicked on the 'continue' on the unblock your account' and it showed me an error application. This has never happened before and I've had hotmail for years.

Tried to google on how to unblock and saw a video on YouTube. That's fine and dandy if you can get in and block certain contacts ... as on the video. That's not what I want. I want to get to my emails.

Tried Abiscus (sorry if that's not the correct name ... can't go back to get the correct name)'s links and it brings me to a 'server error application' ...

Help. I'm not a computer savvy expert here.

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Ambucias
Posts
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Registration date
Monday February 1, 2010
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Moderator
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 11,279
Apr 25, 2012 at 05:07 AM
Hi Brenda,

1. Ensure to delete all of your temporary files and cookies.

2. Please follow the procedure given in the following tip and recover your account:

https://ccm.net/apps-sites/email/1375-outlook-account-blocked-and-hacked/#topedit

You can also contact Hotmail support:

https://answers.microsoft.com/en-us/windowslive/forum/hotmail?auth=1

or

3. Here is how you might solve the issue. This is the very last resort that worked for many others.

Open a brand new MSN/Hotmail account. Once connected, go to this page

https://support.microsoft.com/en-us/office/get-help-with-outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-us&rs=en-us&ad=us

Click on "additional resources" and then click on "ask a question on the Hotmail forums.

Explain the situation in detail. A Hotmail moderator should give you the solution within 24 to 48 hours.

Good luck and please let me know
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