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Can't download iTunes

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igster - May 1, 2012 at 12:20 PM
 Sawx - Jul 15, 2012 at 11:56 AM
Hello

pls. help

My computer can't download iTunes because There is a problem with this Windows Installer package. A program required for this install to complete could not be run What do I do?
pls. HELP!!!!! very urgent
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2 responses

Answer 1 / 2
markhelp Posts 22 Registration date Monday April 30, 2012 Status Member Last seen May 13, 2012
May 1, 2012 at 12:23 PM
Hello,

If you could answer the following questions it will give me a better idea of what is going on:

What version of Windows are you running (ie: Windows 7 Home Premium 64 bit)?

Have you ever had iTunes installed on this computer before?

Does the Windows Installer give you a message when you try to install iTunes? (if so what is that message)
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Answer 2 / 2
igster
May 1, 2012 at 12:42 PM
windows XP. i already had an itunes in my computer but installing/ updating the lastest version won,t work. it says "there is a problem with this windows installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor.
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markhelp Posts 22 Registration date Monday April 30, 2012 Status Member Last seen May 13, 2012
May 1, 2012 at 12:45 PM
Which service pack of Windows XP do you have?
Currently the latest version of iTunes requires at least Windows XP Service Pack 2
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igster
May 1, 2012 at 12:49 PM
thank you for the help! :)

where would i know what service pack of windows XP do i have?
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markhelp Posts 22 Registration date Monday April 30, 2012 Status Member Last seen May 13, 2012
May 1, 2012 at 01:03 PM
Open the Windows Menu and right click on "My Computer" and click "Properties"

Alternatively:

Hold the Windows Key and press "r"
You will see a Window that says "Run" at the top
Type: sysdm.cpl
Hit enter

(those are two ways of getting to the same place)

mark
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igster
May 4, 2012 at 11:21 AM
sorry for the late reply. windows XP service pack 3.
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Sawx
Jul 15, 2012 at 11:56 AM
i have exactly the same problem did you manage to resolve it ?
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