Can't download iTunes [Closed]

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 Sawx -
Hello

pls. help

My computer can't download iTunes because There is a problem with this Windows Installer package. A program required for this install to complete could not be run What do I do?
pls. HELP!!!!! very urgent

2 replies

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Monday April 30, 2012
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Hello,

If you could answer the following questions it will give me a better idea of what is going on:

What version of Windows are you running (ie: Windows 7 Home Premium 64 bit)?

Have you ever had iTunes installed on this computer before?

Does the Windows Installer give you a message when you try to install iTunes? (if so what is that message)
windows XP. i already had an itunes in my computer but installing/ updating the lastest version won,t work. it says "there is a problem with this windows installer package. a program required for this install to complete could not be run. contact your support personnel or package vendor.
Posts
33
Registration date
Monday April 30, 2012
Status
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Last seen
May 13, 2012

Which service pack of Windows XP do you have?
Currently the latest version of iTunes requires at least Windows XP Service Pack 2
thank you for the help! :)

where would i know what service pack of windows XP do i have?
Posts
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Registration date
Monday April 30, 2012
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Member
Last seen
May 13, 2012

Open the Windows Menu and right click on "My Computer" and click "Properties"

Alternatively:

Hold the Windows Key and press "r"
You will see a Window that says "Run" at the top
Type: sysdm.cpl
Hit enter

(those are two ways of getting to the same place)

mark
sorry for the late reply. windows XP service pack 3.
i have exactly the same problem did you manage to resolve it ?