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3 replies
Hello Jiberish,
My name is Manshu and I work for the Social Media and Community Team at Dell. It appears to be an issue where one of the components in the computer is not working correctly. I would suggest you to take out the battery and unplug the adaptor and then press and hold the power button for 10 seconds after that no need to connect the battery just plug in the adaptor, after that press and hold the FN button at the bottom left of the keypad and press the power button once then the computer will run a test and will check the main components of the computer one by one. You will see some solid colors displaying on the screens at that time please make sure press Letter Y once.
If the computer gives an error code then mention it on the forum or call Dell and give the error code to get the respective part replaced.
Hope this would help you resolve the issue.
Thanks,
Dell-Manshu S
My name is Manshu and I work for the Social Media and Community Team at Dell. It appears to be an issue where one of the components in the computer is not working correctly. I would suggest you to take out the battery and unplug the adaptor and then press and hold the power button for 10 seconds after that no need to connect the battery just plug in the adaptor, after that press and hold the FN button at the bottom left of the keypad and press the power button once then the computer will run a test and will check the main components of the computer one by one. You will see some solid colors displaying on the screens at that time please make sure press Letter Y once.
If the computer gives an error code then mention it on the forum or call Dell and give the error code to get the respective part replaced.
Hope this would help you resolve the issue.
Thanks,
Dell-Manshu S
xpcman
May 30, 2012 at 11:31 AM
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May 30, 2012 at 11:31 AM
If this is a new Dell computer you have phone support from Dell. I suggest you call them and have them walk through the hardware diagnostics that are included on all Dell computers.
Good Luck
Good Luck
Hi,
I had the same issue and asked Dell technicians. They gave me estimate of $179 and if it is main board additional $180.
So I started trying different options. My issue was solved after I removed touchpad left and right buttons ribbon cable. Now laptop works fine just buttons are off. Ebay sells them for about $20.
It is very easy to check. Go to
www dot youtube dot com/watch?v=goVrdbWoOnA
and look how to disassemble palmrest touchpad and loose mouse buttons ribbon cable. I hope it helps.
Thanks,
I had the same issue and asked Dell technicians. They gave me estimate of $179 and if it is main board additional $180.
So I started trying different options. My issue was solved after I removed touchpad left and right buttons ribbon cable. Now laptop works fine just buttons are off. Ebay sells them for about $20.
It is very easy to check. Go to
www dot youtube dot com/watch?v=goVrdbWoOnA
and look how to disassemble palmrest touchpad and loose mouse buttons ribbon cable. I hope it helps.
Thanks,
Aug 14, 2014 at 09:48 AM