Black screen with white cursor

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cece - Jun 6, 2012 at 03:19 PM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jun 7, 2012 at 02:38 PM
Hello,

I'm not sure with happen to notebook it was fine yesterday. I have a black screen and I can move the cursor. I tried ctrl alt del and no response. I tired safe mode but still get the same black screen. I wait and wait and no change. Can anyone help me, please


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3 responses

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jun 6, 2012 at 03:55 PM
Your hard disk may have failed. You can try to boot from a Linux CD. A successful Linux boot would support the theory of a failed hard disk.

Good Luck
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Thanks but It's one of these dell 11" notebook so it dont have a disk drive.
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jun 6, 2012 at 07:03 PM
Does you Dell netbook have hardware diagnostics if you press F11 (I think) when the Dell logo shows?
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Yea, and when you do that it allow you to go into safe mood but the screen remains black and only shows a cursor
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jun 7, 2012 at 02:38 PM
Dell computers ship with a utility partition on the hard drive that contains the Dell Diagnostic Utility:

Restart the computer.

As the computer boots, press <F12> when the Dell Splash Screen appears.

When the Boot menu appears, highlight the Boot to Utility Partition option, or the Diagnostics option and then press <Enter> to start the 32-bit Dell Diagnostics.
Press the <Tab> key to highlight Test System Press <Enter> to continue to 32-bit Diagnostics
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