Black screen with white cursor

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cece - Jun 6, 2012 at 03:19 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Jun 7, 2012 at 02:38 PM
Hello,

I'm not sure with happen to notebook it was fine yesterday. I have a black screen and I can move the cursor. I tried ctrl alt del and no response. I tired safe mode but still get the same black screen. I wait and wait and no change. Can anyone help me, please


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3 responses

xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jun 6, 2012 at 03:55 PM
Your hard disk may have failed. You can try to boot from a Linux CD. A successful Linux boot would support the theory of a failed hard disk.

Good Luck
Thanks but It's one of these dell 11" notebook so it dont have a disk drive.
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jun 6, 2012 at 07:03 PM
Does you Dell netbook have hardware diagnostics if you press F11 (I think) when the Dell logo shows?
Yea, and when you do that it allow you to go into safe mood but the screen remains black and only shows a cursor
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Jun 7, 2012 at 02:38 PM
Dell computers ship with a utility partition on the hard drive that contains the Dell Diagnostic Utility:

Restart the computer.

As the computer boots, press <F12> when the Dell Splash Screen appears.

When the Boot menu appears, highlight the Boot to Utility Partition option, or the Diagnostics option and then press <Enter> to start the 32-bit Dell Diagnostics.
Press the <Tab> key to highlight Test System Press <Enter> to continue to 32-bit Diagnostics