Can't Reset Dell xps 1640 to factory Settings
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echoes246
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Thursday July 12, 2012
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Jul 12, 2012 at 03:54 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 17, 2012 at 05:30 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 17, 2012 at 05:30 AM
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Ambucias
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Jul 12, 2012 at 04:28 PM
Jul 12, 2012 at 04:28 PM
Hello,
How old is the lap? What are the problems you encounter caused by viruses?
Reinstalling Vista, if it came with the lap should not affect anything.
If the following procedure does'nt work
https://ccm.net/faq/4189-restore-dell-laptop-to-factory-settings
Your recovery partition may have been deleted or disabled.
Let me know about the above. I might be able to at least give you a better diagnostic with a tool which I could send to you, that is if you can boot in safe mode with networking.
Good luck
How old is the lap? What are the problems you encounter caused by viruses?
Reinstalling Vista, if it came with the lap should not affect anything.
If the following procedure does'nt work
https://ccm.net/faq/4189-restore-dell-laptop-to-factory-settings
Your recovery partition may have been deleted or disabled.
Let me know about the above. I might be able to at least give you a better diagnostic with a tool which I could send to you, that is if you can boot in safe mode with networking.
Good luck
Ambucias
Posts
47310
Registration date
Monday February 1, 2010
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Moderator
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11,165
Jul 17, 2012 at 05:30 AM
Jul 17, 2012 at 05:30 AM
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a system log.
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the screwdriver icon and ensure all of the items are checked.
7. Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
8. Close ZHPDiag.
9. To transmit the report, click on this link :
https://authentification.site
10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
11. Select the file ZHPDiag.txt.
12. Click on "upload »
13. Copy the url and post it here
Best regards
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Also clicking on the "hardhat" icon allows to change the language.)
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the screwdriver icon and ensure all of the items are checked.
7. Click on the Magnifying glass and run the analysys.
Wait for the tool to finished (maybe a long time)
8. Close ZHPDiag.
9. To transmit the report, click on this link :
https://authentification.site
10. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\Program Files\ZHPDiag).
11. Select the file ZHPDiag.txt.
12. Click on "upload »
13. Copy the url and post it here
Best regards
Jul 16, 2012 at 07:39 PM
Also, I do not have the recover your computer option.