Hi, I am new here and I need a very big help. I have been searching for a solution to my problem. My computer is very sick and it needs a serious help. I don't have big knowledge about computers so please be patient with me. First, my computer is slow so I have removed some files in C/ and transferred it to D/ now I have like 10 gb free space. My computer is so lucky to have the killer BSOD, then followed by unmountable boot volume. I have tried chkdsk/r but with no success I guess cause it never reached 100 percent and it ran for like almost two days... now I have my computer working with a very slow speed, as of the moment BSOD didn't appear yet and I hope it will just disappear and will never bug me anymore. Anyhow, I noticed that the sound of my computer is not normal anymore after I have ran the chkdsk. The audio is like, a person gargling.... please help me... I am so desperate.... help please. Thanks.
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. Once installed, click on the "hardhat" icon, it allows to change the language.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on the screwdriver icon and ensure all of the items are checked.
6. Click on the Magnifying glass and run the analysys.
thank you very much for the very quick reply. I have followed your instruction and have also downloaded zhp, I clicked it and have it running till it stopped in 43 % of the process. I tried it running thrice but to no success. Microsoft asked me to send a report and it gives me the following:
Please request a FULL system scan, which may take from 20 minutes to hours. Do not interfere no matter how long in takes. The creators of Malwarebyte recommend that while the tool is running that you go do something else, such as watching a rerun of Gone with the Wind or read Tolstoy's War and Peace.
If Malwarebyte restarts your system, launch it again to finish the Full scan.
When the scan is completed, delete all items found.
Once your computer is clean and working normally just to be on the safe side
*Turn off system restore and wait 30 seconds,
*Turn it back on and create a new restore point.
This way it gets rid of anything bad that might have gotten saved in a restore point and you have a clean restore point to use in the near future if needed.
Do not turn it off until your computer is clean and working normally because you might need to use it if something goes wrong during the clean-up process.
It is better to go back to an infected restore point if something goes wrong then to not be able to undo changes that were damaging.
11. Delete the ZHP Diag log, rerun ZHP Diag and upload the new log on Speedyshare. I wish to ensure we got rid of the Trojan Horse.
\\.\C: --> \\.\PhysicalDrive0 at offset 0x00000001'805e2000 (NTFS)
\\.\D: --> \\.\PhysicalDrive0 at offset 0x0000000d'85c32800 (NTFS)
PhysicalDrive0 Model Number: TOSHIBAMK1032GSX, Rev: AS021G
Size Device Name MBR Status
93 GB \\.\PhysicalDrive0 Windows XP MBR code detected
i was trying to doanload malware bytes but it didnt allow me to.. I mean aside from that black box I didnt see anything. also this morning the blue screen appeared again with : kernel stalk inpage error.
Hi... it was this morning that I saw the BSOD with a text kernel stalk inoage error.
When I first tried to run malware anti-malware only a black box appeared and then after like 2 seconds its gone. So I wasnt able to do anything. what I did I went to another website and downloaded malware anti malware, saved it in my usb and transferred in my laptop.
(click on the download @ bleeping computer button)
2.Close all open Windows including this one.
Close or disable all running Antivirus, Antispyware, and Firewall programs as they may interfere with the proper running of ComboFix.
3. Double click on the ComboFix icon.
Windows is issuing this prompt because ComboFix does not have a digital signature. This is perfectly normal and safe and you can click on the Run button to continue.
4. Accept the disclaimer and the recovery
5.You should now press the Yes button to continue. If at any time during the Recovery Console installation you receive a message stating that it failed to install, please allow ComboFix to continue with the scan of your computer.
ComboFix will disconnect your computer from the Internet, so do not be surprised or concerned if you receive any warnings stating that you are no longer on the Internet. When ComboFix has finished it will automatically restore your Internet connection.
While the program is scanning your computer, it will change your clock format, so do not be concerned when you see this happen. When ComboFix is finished it will restore your clock settings to their previous settings.
If you see your Windows desktop disappear, do not worry. This is normal and ComboFix will restore your desktop before it is finished. Eventually you will see a new screen that states the program is almost finished and telling you the programs log file, or report, will be located at C:\ComboFix.txt.
During the process, please do not mouse click nor must you tap on the keyboard. Let the tool run.
Hi another problem. I have run combofix and closed ask, the windows and also disabled my anti virus program. It is now in Autoscan but a window appeared saying that: c:\combofix\mtee.3XE is not a valid Win32 application. What should I do?
- Computer is still slow and it is taking too much time to load whenever I open a browser.
- When I start my computer it is always asking me to have a disk check d:\ and I cancel it always because it is very slow. What should I do to prevent it from dick checking?
- I am now using my mobile as a router, I understand that my connection would be slower but I am just wondering because the packets sent is always higher than the packets received, is it a problem? the difference is between 200 - 500.