Can't download files
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crisjc
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4
Registration date
Monday 12 November 2012
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13 November 2012
-
12 Nov 2012 à 07:37
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 15 Nov 2012 à 14:21
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 15 Nov 2012 à 14:21
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7 responses
Zohaib R
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Sunday 23 September 2012
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12 Nov 2012 à 11:35
12 Nov 2012 à 11:35
Hi crisjc,
A little clarification would help here. I would like to know if you get any error messages when you try to download files. Please mention the exact error message in your reply. This will help me to isolate the cause of the problem as to what features are blocking the download. Also, I would like to know if you are using the Desktop version of Internet Explorer and Google Chrome or the Modern Style App version.
Please do write back to us.
A little clarification would help here. I would like to know if you get any error messages when you try to download files. Please mention the exact error message in your reply. This will help me to isolate the cause of the problem as to what features are blocking the download. Also, I would like to know if you are using the Desktop version of Internet Explorer and Google Chrome or the Modern Style App version.
Please do write back to us.
crisjc
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4
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Monday 12 November 2012
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12 Nov 2012 à 12:57
12 Nov 2012 à 12:57
Hi! There's no error msg. It simply freezes on 0% when I choose to save the file.
I'm using IE10 and Chrome 23.
The modern style app version doesn't work either.
Tks for your feed back!
Regards.
I'm using IE10 and Chrome 23.
The modern style app version doesn't work either.
Tks for your feed back!
Regards.
Zohaib R
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2368
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Sunday 23 September 2012
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12 Nov 2012 à 21:00
12 Nov 2012 à 21:00
Hi crisjc,
Try uninstalling and then reinstalling both the browsers once. You can check the below mentioned link for steps on how to uninstall Internet Explorer in Windows 8:
https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US
You can uninstall Google Chrome by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
Do reply with result.
Try uninstalling and then reinstalling both the browsers once. You can check the below mentioned link for steps on how to uninstall Internet Explorer in Windows 8:
https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US
You can uninstall Google Chrome by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.
Do reply with result.
msky
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1
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Tuesday 13 November 2012
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13 November 2012
13 Nov 2012 à 04:33
13 Nov 2012 à 04:33
Are you sure that the download pop up screen just doesnt 'pop-under' the pages on your screen and you just dont see it?
crisjc
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4
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Monday 12 November 2012
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13 Nov 2012 à 05:42
13 Nov 2012 à 05:42
Yes, I'm sure It doesn't pop-under. I choose to save the file but the download stands on 0% untill timeout. I'll try to install the browsers again, as above. I'll keep you posted ASAP. Tks!
crisjc
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4
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Monday 12 November 2012
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13 November 2012
13 Nov 2012 à 11:20
13 Nov 2012 à 11:20
I've disabled IE 10 and deleted Chrome. It still doesn't work.
The new browser (now I'm using Firefox) requested me to install Adobe's Flash Player plugin and this download is also always as on "pause" (and the same occurs with different softwares that I tried to download from other sources).
I don't know if it shall be important but I was going through this same problem with Vista (I didn't mention this earlier 'cause I selected to install the new OS version discharging all previous data and configurations).
In advance, thanks for your great help!!!
The new browser (now I'm using Firefox) requested me to install Adobe's Flash Player plugin and this download is also always as on "pause" (and the same occurs with different softwares that I tried to download from other sources).
I don't know if it shall be important but I was going through this same problem with Vista (I didn't mention this earlier 'cause I selected to install the new OS version discharging all previous data and configurations).
In advance, thanks for your great help!!!
Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
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Member
Last seen
13 December 2018
69
15 Nov 2012 à 14:21
15 Nov 2012 à 14:21
Hi crisjc,
After all this troubleshooting I would like to know a few more details from you. Please reply with the details of the website you are trying to download the file from and the name of the file you are trying to download. Also, if possible send the screen shot of the 0 % screen in the reply.
Please do write back to us.
After all this troubleshooting I would like to know a few more details from you. Please reply with the details of the website you are trying to download the file from and the name of the file you are trying to download. Also, if possible send the screen shot of the 0 % screen in the reply.
Please do write back to us.
