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Can't download files

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crisjc Posts 4 Registration date Monday November 12, 2012 Status Member Last seen November 13, 2012 - Nov 12, 2012 at 07:37 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Nov 15, 2012 at 02:21 PM
Hello,

I'm using IE and Chrome. I have no antivirus installed yet and the system is clean (checked by many online scanners).

I've disabled windows firewall and tryed IE lowest securty level.

I've reinstalled the software (Win8), but the problem remains with exe and msi files.

Please, help!


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7 responses

Answer 1 / 7
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Nov 12, 2012 at 11:35 AM
Hi crisjc,

A little clarification would help here. I would like to know if you get any error messages when you try to download files. Please mention the exact error message in your reply. This will help me to isolate the cause of the problem as to what features are blocking the download. Also, I would like to know if you are using the Desktop version of Internet Explorer and Google Chrome or the Modern Style App version.

Please do write back to us.
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Answer 2 / 7
crisjc Posts 4 Registration date Monday November 12, 2012 Status Member Last seen November 13, 2012
Nov 12, 2012 at 12:57 PM
Hi! There's no error msg. It simply freezes on 0% when I choose to save the file.

I'm using IE10 and Chrome 23.

The modern style app version doesn't work either.

Tks for your feed back!

Regards.
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Answer 3 / 7
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Nov 12, 2012 at 09:00 PM
Hi crisjc,

Try uninstalling and then reinstalling both the browsers once. You can check the below mentioned link for steps on how to uninstall Internet Explorer in Windows 8:

https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US

You can uninstall Google Chrome by clicking the Start button, clicking Control Panel, clicking Programs, and then clicking Programs and Features.

Do reply with result.
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Answer 4 / 7
msky Posts 2 Registration date Tuesday November 13, 2012 Status Member Last seen November 13, 2012
Nov 13, 2012 at 04:33 AM
Are you sure that the download pop up screen just doesnt 'pop-under' the pages on your screen and you just dont see it?
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Answer 5 / 7
crisjc Posts 4 Registration date Monday November 12, 2012 Status Member Last seen November 13, 2012
Nov 13, 2012 at 05:42 AM
Yes, I'm sure It doesn't pop-under. I choose to save the file but the download stands on 0% untill timeout. I'll try to install the browsers again, as above. I'll keep you posted ASAP. Tks!
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Answer 6 / 7
crisjc Posts 4 Registration date Monday November 12, 2012 Status Member Last seen November 13, 2012
Nov 13, 2012 at 11:20 AM
I've disabled IE 10 and deleted Chrome. It still doesn't work.

The new browser (now I'm using Firefox) requested me to install Adobe's Flash Player plugin and this download is also always as on "pause" (and the same occurs with different softwares that I tried to download from other sources).

I don't know if it shall be important but I was going through this same problem with Vista (I didn't mention this earlier 'cause I selected to install the new OS version discharging all previous data and configurations).

In advance, thanks for your great help!!!
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Answer 7 / 7
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 69
Nov 15, 2012 at 02:21 PM
Hi crisjc,

After all this troubleshooting I would like to know a few more details from you. Please reply with the details of the website you are trying to download the file from and the name of the file you are trying to download. Also, if possible send the screen shot of the 0 % screen in the reply.

Please do write back to us.
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