Key board failure
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1Mon Greg
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1
Registration date
Tuesday December 4, 2012
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December 4, 2012
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Dec 4, 2012 at 08:39 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Dec 4, 2012 at 10:40 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Dec 4, 2012 at 10:40 PM
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Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
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Member
Last seen
December 13, 2018
69
Dec 4, 2012 at 10:40 PM
Dec 4, 2012 at 10:40 PM
Hi 1Mon Greg,
After reading your post I assume you have problem with your laptop keyboard, you are not able to type. If that is the case, follow the steps mentioned below and check if the issue is fixed:
1. Check for any spilled liquids on the keyboard.
2. Verify that there is nothing sitting on the keyboard.
3. Plug or reseat the keyboard connector (Note: you might need a technician's help to do so or you can refer to the Service Manual of your laptop. Ensure all the power connections including battery and external devices are removed before you open computer chassis).
4. Verify that there are no broken/damaged pins or damage to the cable. Replace the keyboard for damaged pins/cable.
5. All the steps from here will need an external USB keyboard. Using the external keyboard, boot the system to a DOS prompt (Click Start type cmd in Run) to test the keyboard.
6. If the keyboard works fine on DOS Prompt, reinstall the keyboard driver, if there is keyboard driver for your laptop.
7. Check the Accessibility Options (Click Start All Programs>Accessories>Accessibility>On-Screen Keyboard) in the Control Panel (options on Keyboard tab should be unchecked).
8. Swap with a known good keyboard (if available). If the known good keyboard works, replace the Keyboard.
9. Test the keyboard functionality in Safe Mode (hit F8 when the computer starts and select Safe Mode). If the issue remains in Safe Mode, Replace the Keyboard.
10. If the keyboard works in the Safe Mode, restore the operating system to an earlier date (Click Start All Programs>Accessories>System Tools>System Restore).
Do reply with results.
After reading your post I assume you have problem with your laptop keyboard, you are not able to type. If that is the case, follow the steps mentioned below and check if the issue is fixed:
1. Check for any spilled liquids on the keyboard.
2. Verify that there is nothing sitting on the keyboard.
3. Plug or reseat the keyboard connector (Note: you might need a technician's help to do so or you can refer to the Service Manual of your laptop. Ensure all the power connections including battery and external devices are removed before you open computer chassis).
4. Verify that there are no broken/damaged pins or damage to the cable. Replace the keyboard for damaged pins/cable.
5. All the steps from here will need an external USB keyboard. Using the external keyboard, boot the system to a DOS prompt (Click Start type cmd in Run) to test the keyboard.
6. If the keyboard works fine on DOS Prompt, reinstall the keyboard driver, if there is keyboard driver for your laptop.
7. Check the Accessibility Options (Click Start All Programs>Accessories>Accessibility>On-Screen Keyboard) in the Control Panel (options on Keyboard tab should be unchecked).
8. Swap with a known good keyboard (if available). If the known good keyboard works, replace the Keyboard.
9. Test the keyboard functionality in Safe Mode (hit F8 when the computer starts and select Safe Mode). If the issue remains in Safe Mode, Replace the Keyboard.
10. If the keyboard works in the Safe Mode, restore the operating system to an earlier date (Click Start All Programs>Accessories>System Tools>System Restore).
Do reply with results.
