HP SoundSolved/Closed

Question

My HP laptop {HP Pavilion Series} has stopped producing sound. I was under iTunes one afternoon and i went under Google for a research paper. I soon noticed my iTunes music had stopped, i had a ton of plug-in crash errors {all was shock wave}, and my iTunes music would not even play. I dont know what to do, ive played around on control panel under sound and hardware and when i test it i get the message "failed to play test tone". Ive tried to update it, but im told ether it is up-to-date, or i dont have the correct requirements to update it.

Zohaib R · Answer

Hi TheDarknight012,

The problem seems to be outside iTunes as you have already updated it and the issue didn't fix. Sometimes a corrupted audio driver can cause this problem. Try checking in other audio applications such as Windows Media Player. If there is no sound in other applications as well try updating the Audio Drivers.

Do reply with results.

TheDarknight012 · Answer

Dear Zohaib R

It does not, i forgot to mention. I tried on youtube and still got no sound. I dont know why, but my computer is not excepting updates on the sound driver... unless im not finding the right one. Any suggestions on where i can find the right one?

Thanks for the help,
TheDarknight012

Zohaib R · Answer

Hi TheDarknight012,

Please provide me the Device Instance ID of the sound card so that I can suggest the correct drivers. To get the Device instance ID of the Sound card:

1.	Right click the My Computer icon on the Desktop.
2.	Select Manage.
3.	Select Device Manager under Computer Management from the left pane.
4.	Then expand Sound, video and game controllers from right pane.
5.	Right click the Device listed under Sound, video and game controllers.
6.	Click Properties.
7.	Go to the Details tab, and then select Device Instance Id from the drop down list.
8.	Make a note of this Device Instance ID.

Please do write back to us.

TheDarknight012 · Answer

Dear Zohaib R

The name of the device is: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1671&REV_1001\4&1A697663&0&0001

Zohaib R · Answer

Hi TheDarknight012,

From the Device Instance ID (FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C1671&REV_1001) that you gave, it shows that your computer has IDT High Definition Audio. You can try this driver:

https://download.cnet.com/IDT-High-Definition-Audio-CODEC/3000-2120_4-197119.html

Note: This 3rd party links is exclusively my suggestion based on the personal research and experience. Usage of this link is purely based on your discretion.

Also, you can find the driver from HP website.

Do reply with results.

TheDarknight012 · Answer

Dear Zohaid R,

I must thank you for the help. I still dont  know completely if it will work, ive heard of similar stories that were fixed and the sound stopped after about a week. Still thank you for helping, if i need any other help i hope to ask of your assistance again. 

Deep Regards,
TheDarknight012

Zohaib R · Answer

Hi TheDarknight012,

I must thank you for trying these steps. Keep us posted with the results. 

Please reply if you have any further questions.

HP Sound

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