Base System Device Driver Closed

Question

Hello, 

(1)  I'm looking for a Base System Device Driver Dell Inspiron 1521 Win 7 64-bit

(2)  I also can't get my microphone to work with the same system

Any insight to either of above questions are welcome & I'd be most grateful for!



Configuration: Windows 7 / Chrome 23.0.1271.97

Zohaib R · Answer

Hi McVee06,

Inspiron 1521 Laptop comes with two chipsets: 

1.	Intel's GM965 / PM965 chipset
2.	AMD(TM) M690T chipset with ATI(TM) Radeon® X1270 Graphics

I can try finding the Base System Device Driver (Chipset Driver) for you system, please reply with the chipset present in your computer. Also, this will help me find the Audio drivers for your computer.

Please do write back to us.

McVee06 · Answer

Hello Zohaib R;
Thank you for taking time to help me out.
This following info comes from Dell support center for my laptop Inspiron 1521.
Chipsets are as follows;
N.B.- AMD RS690
S.B.- ATI SB600
I hope this helps!
Thanks;
McVee06

Zohaib R · Answer

Hi McVee06,

The information that you have provided indicates your computer has AMD(TM) M690T chipset with ATI(TM) Radeon® X1270 Graphics. I have checked the AMD website but there was no chipset driver available for this. I would request you to provide me the device Instance ID of the "Base System Device" and the "Audio Card" so that I can try finding other sources. To get the Device Instance ID:

1.	Right click Computer icon on the Desktop. 
2.	Select Manage. 
3.	Select Device Manager under Computer Management from the left pane. 
4.	Then expand the "Other devices" from right pane. 
5.	Right click the Device listed. 
6.	Click Properties. 
7.	Go to the Details tab, and then select Device Instance Id from the drop down list. 
8.	This will get you the Device Instance ID for the "Base System Device"
9.	Make a note of this Device Instance ID.
10.	Repeat steps 4 through 9 for "Sound, video and game controllers".
11.	This will get you the Device Instance ID for the Audio Card.

Please do write back to us.

McVee06 · Answer

Zohaib R;
Wow, I'm really grateful you're taking the time to help me out. Thank you! 
OK, you're right on about the chip sets. A year or two back, I went to ATI to check for updates. It took some prodding, but finally was informed that DELL was the only source for updating ATI products in Dell Laptops. I still have the same install that came with my laptop, EXCEPT this laptop came installed w/ VISTA Pro/32-bit/2 GB RAM/140 GB HDD.
I've since upgraded to Win 7 Ultimate/64-bit/4 GB RAM/120 GB SSD.  I Can't seem to break through the barrier on Dell's website because they won't let me put my specs in my present laptop even when I allow them to scan my laptop, it (they/Dell) shows my current specs, but still refers me to the drivers page for the original VISTA configuration.  Their is probably a way in, but I haven't figured it out yet.
My audio/microphone is still not working, headset headphones are working, but the device mgr. won't allow me to override the default MS HD Audio drivers with Realtecs HD AC'97 drivers. I had the same problem with my desktop, but was able to install Realtecs drivers there and all of my audio is now working.
Sorry I'm dragging this out, but going to Device Mgr to get the device instance ID for both Base System Device and Audio Device.  I couldn't find on either that exact wording.  The closest I could come was Device Instance Path & a few more descriptions with the Device word, but nothing close to Device Instance ID.
This is alot to deal with.  Wouldn't blame you for blowing it all off.  I have tried many ways, many days on this.  Want to give up myself, but not there yet.
Again, thank you for any & all time you've spent.  I'll keep trying & if I come up w/ anything, I'll let you know.
McVee 06

Zohaib R · Answer

Hi McVee06,

Thank you for writing in detail. This computer was originally shipped with one of the following Operating Systems:

1.	Microsoft® Windows Vista(TM) Home Basic (32-bit)
2.	Microsoft Windows Vista Home Premium (32-bit)
3.	Microsoft Windows Vista Business (32-bit)
4.	Red Flag Linux®
5.	Free DOS(TM)

So our website has drivers for above mentioned Windows Operating Systems and Windows XP only. For Linux or other Windows Operating Systems we must get the drivers from other sources.  Please reply with the Device Instance Path and I will give it a try.

Please do write back to us.

McVee · Answer

Issues have been solved.  On Dell's driver download page, I had not looked deep enough.  I dissected the driver download page and was able to find The 64 bit drivers for both the System Base Device and my Audio Device.  Both issues have been resolved.
Again, Thank You for your time spent.  I learned a few new things on this little adventure.  Your questions of me helped me learn to dig a little deeper, deal w/ some frustrations and find solutions.
Sounds kinda like life.
Sincerely;
mCv

Zohaib R · Answer

Hi McVee06,

I am glad to hear that your issue has been resolved. Thank you for spending your time for finding the drivers from our Support Site. It is requested that you please share the method you used to find the drivers so that it helps other users in the forum.

Base System Device Driver

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