HP Pavilion black screen but buttons on keyboard are on

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Thursday January 3, 2013
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Sunday September 23, 2012
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December 13, 2018
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Hello,

I desperately need help. I turned on the laptop and the keyboard lights are on but the screen is black. The keyboard will not lt me connect to the internet or take mute for sound off. I have taken fully charged battery out and waited for a couple of minutes and then tried again, I also tried tilting screen and plugging into power but nothing works.

Please help me someone as this is the children's laptop and I don't want them using mine!
Thank you

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Posts
2368
Registration date
Sunday September 23, 2012
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Member
Last seen
December 13, 2018
44
Hi techno phobic,

A little more clarification will help me assist you with this problem. Please check below mentioned points and reply:

1. As you mentioned the keyboard LEDs are on, are they lighting up in any particular pattern such as blinking or solid in color?
2. Do you hear any beeps during start up?
3. Try running the Built In Self Test on the Laptop Screen (if such test is available in your system model). This will help you ensure if the LCD is working fine.
4. Try connecting and External Monitor (if available) and check if you get any video.

In your reply please include the System Model Number of your HP Pavilion Laptop.
Do reply with results.