Sound is gone from my laptop

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Hello, I have a question wondering if anyone can be of assistance . I recently had my provider upgrade my antivirus software on my laptop and Im not sure what happened but the sound is completely gone , when I go to the control panel and click on the settings for sound to make sure it is on it is completely grayed out so Im unable to do anything . Can anyone help and advice me on what can be done, can I reinstall it or what not. This has become very frustating and I would like to avoid having to get a new computer if I can . Thank you in advance

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Hi,

What is your laptop brand name and the model?
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it is a gateway MX3701 model
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Go to the link below and download your sound card driver:
https://www.gateway.com/worldwide/support/?ref=std&st=browse&platform=10022&model=10929&os=&type=&mfg=&bios=

Then re-install it.

Good Luck