Toshiba laptop screen is blank
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jordan19193
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Tuesday February 26, 2013
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Feb 26, 2013 at 07:06 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Feb 27, 2013 at 12:03 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Feb 27, 2013 at 12:03 PM
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Zohaib R
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Feb 27, 2013 at 10:54 AM
Feb 27, 2013 at 10:54 AM
Hi jordan19193,
As you have mentioned the video disappears only after the Initial Logo, this can possibly happen because of a faulty video card driver. Follow the steps below to uninstall/install the video card drivers:
1. Power on/Restart the computer.
2. Once the computer goes past the initial setup screen start tapping the F8 key on the keyboard.
3. It will show you Advanced Boot Options.
4. Select Safe Mode and hit Enter.
5. After loading some initial drivers the computer will show you the Desktop with a low resolution. While you are still in Safe Mode uninstall/install the Video card driver.
6. If you need any help with the video card driver installation, do reply with the Device instance ID of the video card driver.
7. To get the Device instance ID of the video card, right click the Computer/My Computer icon on the Desktop, select Manage, select Device Manager under Computer Management from the left pane, then expand Display Adapter from right pane. Right click the Device listed under Display Adapters, click properties, go to the Details tab, and then select Device Instance Id from the dropdown list. Make a note of this Device Instance ID.
Do reply with results.
As you have mentioned the video disappears only after the Initial Logo, this can possibly happen because of a faulty video card driver. Follow the steps below to uninstall/install the video card drivers:
1. Power on/Restart the computer.
2. Once the computer goes past the initial setup screen start tapping the F8 key on the keyboard.
3. It will show you Advanced Boot Options.
4. Select Safe Mode and hit Enter.
5. After loading some initial drivers the computer will show you the Desktop with a low resolution. While you are still in Safe Mode uninstall/install the Video card driver.
6. If you need any help with the video card driver installation, do reply with the Device instance ID of the video card driver.
7. To get the Device instance ID of the video card, right click the Computer/My Computer icon on the Desktop, select Manage, select Device Manager under Computer Management from the left pane, then expand Display Adapter from right pane. Right click the Device listed under Display Adapters, click properties, go to the Details tab, and then select Device Instance Id from the dropdown list. Make a note of this Device Instance ID.
Do reply with results.
jordan19193
Posts
2
Registration date
Tuesday February 26, 2013
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Member
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February 27, 2013
Feb 27, 2013 at 11:39 AM
Feb 27, 2013 at 11:39 AM
Ive tried pressing f8 after the logo screen however nothing seems to happen. I am able to enter the bios menu and a boot device selection menu but thats all.
Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
69
Feb 27, 2013 at 12:03 PM
Feb 27, 2013 at 12:03 PM
Hi jordan19193,
Please check if there is any Diagnostics Available from the manufacturer of your laptop, viz. Toshiba. If there is a diagnostics available please run the same on the Hard Drive and reply with the results. Also, in your reply please include the exact System Model Number of your Toshiba Laptop.
Please do write back to us.
Please check if there is any Diagnostics Available from the manufacturer of your laptop, viz. Toshiba. If there is a diagnostics available please run the same on the Hard Drive and reply with the results. Also, in your reply please include the exact System Model Number of your Toshiba Laptop.
Please do write back to us.
