Email account hacked

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Saturday March 2, 2013
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47367
Registration date
Monday February 1, 2010
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Hello,



i have had an email account for along time now its asking to answer secret question but i dont remember it i cant get into my account to close it out and i have to have the answer to do that too i have ask many time for help but get nothing one person said they could help for 219. dont think so some one help me please.

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Posts
47367
Registration date
Monday February 1, 2010
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11,144
Hello

Go to this page to contact customer care, you will eventually get to a form to fill :

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

Select password and sign in

Select forgot secret question

Click on password helper

Fill the form

Good luck

P.S. How long has it been since you last used your account ?
Posts
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Saturday March 2, 2013
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this does help i have tried everything help center wants me to pay 219, but they still didnt help
Posts
3
Registration date
Saturday March 2, 2013
Status
Member
Last seen
March 2, 2013

this doesnt help i have tried everything the help center they want me to pay219, but it still didnt help
Posts
47367
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
September 1, 2021
11,144
Please stay calm. I'm only an unpaid volunteer.

The asked you to pay 219 what ? Yahoo never asks for money as the service is free.

You never answered my question !

If they asked 219 in the form of money and not bananas, I'm afraid your account has been hacked:

If you think someone has accessed your account without permission?
https://help.yahoo.com/kb/account
y_answers_team@yahoo.com

email yahoo abuse at these address's

https://help.yahoo.com/kb/account
https://help.yahoo.com/kb/account
http://help.yahoo.com/fast/help/us/mb/cg

email customer care at

cc-advoc@yahoo-inc.com

Just keep in mind that you have to be polite with your writing.

1. Provide them the details of the entire story.

2.Mention the time and date when you accessed your account for the last time.

3.Give the password that you last used to accessed your account.

4. Most importantly provide the all the information you entered when you register your account or just the information when you last updated your account.

5. Wait for the response, do not write several times for they will consider your messages as abuse and harassment. Be patient for you are not alone in this situation.

Good luck.