BD-Rom Drive Disappeared or Missing in Device Manager

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jskioskea
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Saturday March 2, 2013
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March 3, 2013
- Mar 2, 2013 at 09:46 PM
Zohaib R
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Sunday September 23, 2012
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December 13, 2018
- Mar 6, 2013 at 03:36 PM
Hello,

I'm having problems with my Acer Aspire 5520 Series Laptop as Blu ray Rom is completely missing in device manager in windows vista OS. I need help to fix this problem.
Thanks
jskioskea

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Zohaib R
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Sunday September 23, 2012
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December 13, 2018
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Mar 6, 2013 at 03:36 PM
Hi,

Please try the below mentioned steps and check if this helps:

1. Check in the BIOS (System Setup) if the Optical Drive (Blue Ray Rom) is detected and is enabled. For steps on how to get to BIOS and make changes refer to the User's Manual of the system.
2. If the Optical Drive is not shown in the BIOS, load BIOS defaults (or Optimized Settings).
3. If the Optical Drive is still not detected in the BIOS, reseat the Optical. (Note: Before this step is performed remove any power connections and external devices, safely remove the chassis cover and locate the Optical Drive).
4. After performing steps 1 through 3, if the Optical Drive is not detected replace the Optical Drive.
Note: if you are not comfortable opening the computer chassis, take a technician's help.
5. If the Optical Drive is detected in the BIOS but not in Windows, run the below mentioned fix from Microsoft:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
6. If the Optical Drive is still not detected in Windows only, update the latest firmware for the Optical Drive. You can find the latest firmware on your computer manufacturer's website, drivers CD or from the Optical Drive manufacturer's website.
7. If still the Optical Drive is not detected in Windows only, Restore your computer to an earlier date (https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US ).
8. If the issue is still not fixed, do an Operating System Reinstallation.

Do reply with results.
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