BD-Rom Drive Disappeared or Missing in Device Manager
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jskioskea
Posts
1
Registration date
Saturday 2 March 2013
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3 March 2013
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2 Mar 2013 à 21:46
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 6 Mar 2013 à 15:36
Zohaib R Posts 2368 Registration date Sunday 23 September 2012 Status Member Last seen 13 December 2018 - 6 Mar 2013 à 15:36
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Zohaib R
Posts
2368
Registration date
Sunday 23 September 2012
Status
Member
Last seen
13 December 2018
69
6 Mar 2013 à 15:36
6 Mar 2013 à 15:36
Hi,
Please try the below mentioned steps and check if this helps:
1. Check in the BIOS (System Setup) if the Optical Drive (Blue Ray Rom) is detected and is enabled. For steps on how to get to BIOS and make changes refer to the User's Manual of the system.
2. If the Optical Drive is not shown in the BIOS, load BIOS defaults (or Optimized Settings).
3. If the Optical Drive is still not detected in the BIOS, reseat the Optical. (Note: Before this step is performed remove any power connections and external devices, safely remove the chassis cover and locate the Optical Drive).
4. After performing steps 1 through 3, if the Optical Drive is not detected replace the Optical Drive.
Note: if you are not comfortable opening the computer chassis, take a technician's help.
5. If the Optical Drive is detected in the BIOS but not in Windows, run the below mentioned fix from Microsoft:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
6. If the Optical Drive is still not detected in Windows only, update the latest firmware for the Optical Drive. You can find the latest firmware on your computer manufacturer's website, drivers CD or from the Optical Drive manufacturer's website.
7. If still the Optical Drive is not detected in Windows only, Restore your computer to an earlier date (https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US ).
8. If the issue is still not fixed, do an Operating System Reinstallation.
Do reply with results.
Please try the below mentioned steps and check if this helps:
1. Check in the BIOS (System Setup) if the Optical Drive (Blue Ray Rom) is detected and is enabled. For steps on how to get to BIOS and make changes refer to the User's Manual of the system.
2. If the Optical Drive is not shown in the BIOS, load BIOS defaults (or Optimized Settings).
3. If the Optical Drive is still not detected in the BIOS, reseat the Optical. (Note: Before this step is performed remove any power connections and external devices, safely remove the chassis cover and locate the Optical Drive).
4. After performing steps 1 through 3, if the Optical Drive is not detected replace the Optical Drive.
Note: if you are not comfortable opening the computer chassis, take a technician's help.
5. If the Optical Drive is detected in the BIOS but not in Windows, run the below mentioned fix from Microsoft:
https://support.microsoft.com/en-us/help/2970908/how-to-use-microsoft-easy-fix-solutions
6. If the Optical Drive is still not detected in Windows only, update the latest firmware for the Optical Drive. You can find the latest firmware on your computer manufacturer's website, drivers CD or from the Optical Drive manufacturer's website.
7. If still the Optical Drive is not detected in Windows only, Restore your computer to an earlier date (https://support.microsoft.com/en-us/windows?ui=en-US&rs=en-001&ad=US ).
8. If the issue is still not fixed, do an Operating System Reinstallation.
Do reply with results.
