My Inspiron laptop won't turn on properly!!

[Closed]
Report
Posts
1
Registration date
Friday March 8, 2013
Status
Member
Last seen
March 8, 2013
-
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
-
Hello,

ok so, i was on Youtube last night and my laptop started to restart itself. so i let it restart (mad cuz i was watching the Angry Video Game Nerd) and when it stopped, the screen went black. now, every time i turn it on, the screen comes on, says "Dell" and then stays on grey screen. Nothing is happening. i hit the space bar and then a loading bar (or so it seems) appears. in the right hand corner is says "F12 Boot Options". i press F12 but nothing happens! so idk. i let it die today, same thing when i charged it. took the battery out, put it back in, nothing. so, if anybody has this problem or know what's up, let me know! thank you!

1 reply

Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
46
Hi gas33,

This can be a software failure such as video drivers causing the problem or a hardware failure related to Video Card or Hard Drive. To determine if this is a Hardware Failure or a software problem, please run Dell 32-bit Diagnostics. If the Dell 32-bit Diagnostics comes up with any errors please post the same here so that I can suggest you the fix. If there is no error found in diagnostics this might be a software failure and I will try to find a fix for the same. You can find steps on how to run the diagnostics from the below mentioned link:

http://dell.to/15cyZel

Also, in your reply please include the Exact System Model Number of your Dell Inspiron Laptop.

Do reply with results.

To know more about Dell's products, drivers & downloads, please go to http://dell.to/YBlak6