ok so, i was on Youtube last night and my laptop started to restart itself. so i let it restart (mad cuz i was watching the Angry Video Game Nerd) and when it stopped, the screen went black. now, every time i turn it on, the screen comes on, says "Dell" and then stays on grey screen. Nothing is happening. i hit the space bar and then a loading bar (or so it seems) appears. in the right hand corner is says "F12 Boot Options". i press F12 but nothing happens! so idk. i let it die today, same thing when i charged it. took the battery out, put it back in, nothing. so, if anybody has this problem or know what's up, let me know! thank you!
This can be a software failure such as video drivers causing the problem or a hardware failure related to Video Card or Hard Drive. To determine if this is a Hardware Failure or a software problem, please run Dell 32-bit Diagnostics. If the Dell 32-bit Diagnostics comes up with any errors please post the same here so that I can suggest you the fix. If there is no error found in diagnostics this might be a software failure and I will try to find a fix for the same. You can find steps on how to run the diagnostics from the below mentioned link:
Also, in your reply please include the Exact System Model Number of your Dell Inspiron Laptop.
Do reply with results.
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