Why wont my laptop leave the Starting Windows page?

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jaciejones13 Posts 1 Registration date Sunday March 10, 2013 Status Member Last seen March 10, 2013 - Mar 10, 2013 at 09:37 PM
xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 10, 2013 at 10:37 PM
Hello,
My Dell Inspiron Laptop will not leave the "Starting Windows" page . It will turn on and all the buttons that are suppose to light up , light up ,but it wont do anything but stay on the starting windows page . Can anyone help ?!





1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Mar 10, 2013 at 10:37 PM
This is probably a sign of a damaged copy of Windows. Here is what I would do: (in this order)
1. Use the Windows 7 Repair Disk, that you should have burned when the computer was new, to repair Windows.
2. try starting the laptop from a Ubuntu Linux CD. Failure to start would then indicate hardware problem(s).
3. remove the hard drive and do a disk scan on another PC. Finding bad sectors on the dive then points to it as the problem.

4. If you haven't identified the problem by this step - take the laptop to a good repair shop and pay them to run a problem diagnostic.

Good Luck
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