Portable HD failed to get detected

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sunnyzz68
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- Mar 23, 2013 at 02:13 PM
sunnyzz68
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- Mar 24, 2013 at 02:26 PM
Hello,
Hi, i have attached my portable HDD to Sony Blue ray player, when i connectd this to my pc, im not able to see it on pc, it says this usb is malfunctioned, i have tried it on same blue ray n now im not able to see it there also, please help as i have so much of data from long time on that HD :( plz


2 replies

jack4rall
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Mar 23, 2013 at 02:33 PM
Hello,

Try this 1

1) First connect your portable Hard Drive.

2) Click on Start --> In search bar, type devmgmt.msc and press Enter.

"Device Manager" will be opened.

Expand "Universal Serial Bus Controllers" --> Now right-click on "USB Mass

Storage\USB Device" --> Select "Uninstall" --> Click on OK --> Restart your PC.

Good Luck
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sunnyzz68
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Mar 23, 2013 at 02:48 PM
hi i have tried the above mentioned steps, when i restarted my pc, it tried installing drivers for the usb drive but after long try it showed message on screen ' PLEASE CONSULT WITH YOUR DEVICE MANUFACTURER FOR ASSISTANCE GETTING THIS DEVICE INSTALLED and the status was UNKNOWN DEVICE, STATUS FAILED.

mate this is happening with all the pcs wherever i tried to connect this HD, happening only after i connected this to blue ray player..
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jack4rall
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Mar 24, 2013 at 06:58 AM
Hello,
Try this 1
Are you using the same USB data cable that came with your portable hard drive? Also check your USB data cable. Also let us know your portable hard drive brand name and model number.
Good Luck
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sunnyzz68
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Mar 24, 2013 at 02:26 PM
Hi mate.
yes im using the same cable that came with the HDD, as i plug the HD pop up comes and says windows cant recognize this usb, im using Segate,Free agent, goflex
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