Black screen

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Thursday April 4, 2013
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Sunday September 23, 2012
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December 13, 2018
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Hi there,
My name is Kiran Kumar Singh. I faced a problem some days before. The problem is that I switched on my computer and there was everything fine. After sometime, I could not touch my computer around for 30 minutes as I was quiet busy with a phone call. After that I could see that it was of black screen just after ending my phone call so I moved my mouse here and there but the screen did not come and remained black as it is. So, I restarted the system once again and everything was fine after that. Please provide me with the solution of that so next time I won't need to restart forcefully. Thanks!!!!!!!!!!!!!

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Hi Kiran Kumar Singh,

Please try the below mentioned steps and check if this fixes the problem.

1. Check in the BIOS Setup under "Power Management Settings". "Allowed sleep mode" should be selected as "S3" (Note: this feature is not available for all motherboards, if your computer's motherboard doesn't have this feature try the other steps mentioned below).
2. Click "Start", in the search box type "Power Options", click "Change when the computer sleeps", click "Change advanced power settings", expand "Sleep" change "Allow hybrid sleep" to "Off" and finally click "OK".
3. Click "Start", in the search box type "Device Manager" and hit Enter.
4. Expand "Mice and other pointing devices".
5. Right click the listed device and select "Properties".
6. Click "Power Management" tab.
7. Check the box "Allow this device to wake the computer".
8. Repeat steps 4-7 for keyboard also.

Note: these steps are for Windows 7 Operating System, the steps might vary if you are using any other version of Windows Operating System.

Do reply with results.

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Hi Zohaib,

Good afternoon!!!!!!!!!!!!!!!!I used the step 2 that you had provided to me and along with that I applied some procedures and now it is working fine. I am free of sleep mode problem now!!!!!!!!!!!!!!!Thank you!!!!!!!!!!

Could you give me some solution(s) why my "restart button" is not working as I am using desktop???Thanks!!!!!!!!!!!!!Best wishes!!!!!!!!!!!!
Posts
2368
Registration date
Sunday September 23, 2012
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Last seen
December 13, 2018
44
Hi Kiran Kumar Singh,

I am glad to know the issue has been fixed. As for the problem with the reset (restart) button, it could be a faulty button. I recommend replacing only the buttons on the system tower. You can find steps on replacing the power button and reset button from the Service Manual of the Motherboard or the Chassis.

Please revert for clarification.