Support in errors
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umair_y
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Sunday April 7, 2013
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April 7, 2013
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Apr 7, 2013 at 03:08 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 7, 2013 at 04:39 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 7, 2013 at 04:39 PM
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Ambucias
Posts
47310
Registration date
Monday February 1, 2010
Status
Moderator
Last seen
February 15, 2023
11,162
Apr 7, 2013 at 04:39 PM
Apr 7, 2013 at 04:39 PM
Hello
This could be because of a virus.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on the green arrow to ensure you have the latest version. Click on the eyedropper icon and ensure all of the items are checked.
6. Click on the Magnifying glass with the + sign and run the analysis.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Select the file ZHPDiag.txt.
11. Click on "upload »
12. Copy the URL and post it here.
Best regards
Ambucias
Moderator /Security Contributor
This could be because of a virus.
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.
1. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
4. Double click on the short cut ZHPDiag on your Destktop.
5. Click on the green arrow to ensure you have the latest version. Click on the eyedropper icon and ensure all of the items are checked.
6. Click on the Magnifying glass with the + sign and run the analysis.
Wait for the tool to finished (maybe a long time)
7. Close ZHPDiag.
8. To transmit the report, click on this link :
https://authentification.site
9. Click on Parcourir and search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
10. Select the file ZHPDiag.txt.
11. Click on "upload »
12. Copy the URL and post it here.
Best regards
Ambucias
Moderator /Security Contributor
