Factory reset has got stuck

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kirstyl13 Posts 1 Registration date Sunday April 14, 2013 Status Member Last seen April 14, 2013 - Apr 14, 2013 at 04:44 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Apr 22, 2013 at 01:44 PM
Hi,
I have a Toshiba Satellite C660-119. I dropped it on the floor yesterday and every program I tried to open since would just crash. I've finally managed to get all my important stuff off and am now in the process of doing a reset back to factory settings.
I've got as far as 'finishing the installation' but now there is an issue. I have the loading bar across the screen but it has been stuck on installing 'Intel Chipset SW Installation Utility' which is 1 of 39 for over an hour. I know I am not supposed to turn it off but I can't see any other solution to the issue.
Does anybody have any ideas?
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1 response

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Apr 22, 2013 at 01:44 PM
Well first off a factory restore is not a fix for a dropped laptop. If the laptop was running when it was dropped then the hard disk was probably damaged. Since the R/W head probably hit the disks. It probably needs a new hard disk and a new copy of Windows installed. If this was an old laptop it's probably cheaper to replace it than apply a temporary fix. The screen and motherboard may have also been damaged and might fail soon.

Good Luck
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