Previous Topic Next Topic

Factory reset has got stuck

Closed
kirstyl13
Posts
1
Registration date
Sunday April 14, 2013
Status
Member
Last seen
April 14, 2013
 - Apr 14, 2013 at 04:44 AM
xpcman
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
 - Apr 22, 2013 at 01:44 PM
Hi,
I have a Toshiba Satellite C660-119. I dropped it on the floor yesterday and every program I tried to open since would just crash. I've finally managed to get all my important stuff off and am now in the process of doing a reset back to factory settings.
I've got as far as 'finishing the installation' but now there is an issue. I have the loading bar across the screen but it has been stuck on installing 'Intel Chipset SW Installation Utility' which is 1 of 39 for over an hour. I know I am not supposed to turn it off but I can't see any other solution to the issue.
Does anybody have any ideas?
Related:

1 reply

Answer 1 / 1
xpcman
Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
 1,966
Apr 22, 2013 at 01:44 PM
Well first off a factory restore is not a fix for a dropped laptop. If the laptop was running when it was dropped then the hard disk was probably damaged. Since the R/W head probably hit the disks. It probably needs a new hard disk and a new copy of Windows installed. If this was an old laptop it's probably cheaper to replace it than apply a temporary fix. The screen and motherboard may have also been damaged and might fail soon.

Good Luck
0