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Dell Desktop-only background predicament

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IHI546
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Thursday May 16, 2013
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May 16, 2013
 - May 16, 2013 at 08:39 PM
Zohaib R
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Sunday September 23, 2012
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 - May 21, 2013 at 09:31 AM
Dell Inspiron laptop is on background only, no taskbar, no icons. I've tried Ctrl+Alt+Del, and nothing happened. I've hit the Windows button. Nothing happened. I've right clicked and tried to go to Show desktop icons. Nothing happened. I've even taken the battery out. I also restarted it. I really need someone to help me with this. Please! Also, it has Windows 7.

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Answer 1 / 2
jack4rall
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May 17, 2013 at 05:54 AM
Hello,

Try this 1

1) When you switch ON your laptop, start tapping the "F8" key to get

"Advanced Boot Options" ( if boot menu appears, press "Esc" key and keep

tapping the F8 key)

2) Select the option "Last know Good Configuration" and press Enter.

3) If the problem still exists, then follow the Step 1 and this time select the option

"Repair Your Computer" and follow the onscreen instructions.

If the problem still exists then follow step 1 and select the option"Safe Mode" or

"Safe Mode with Command Prompt".

Good Luck
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Answer 2 / 2
Zohaib R
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 69
May 21, 2013 at 09:31 AM
Hi IHI546,

This can possibly happen because of a faulty video card driver. Follow the steps below to uninstall/install the video card drivers:

1. Power on/Restart the computer.
2. As suggested by jack4rall, once the computer goes past the Dell screen start tapping the F8 key on the keyboard.
3. It will show you Advanced Boot Options.
4. Select Safe Mode and hit Enter.
5. After loading some initial drivers the computer will show you the Desktop with a low resolution. While you are still in Safe Mode uninstall/install the Video card driver.
6. If you need any help with the video card driver installation, do reply with the Device instance ID of the video card driver.
7. To get the Device instance ID of the video card, right click the Computer/My Computer icon on the Desktop, select Manage, select Device Manager under Computer Management from the left pane, then expand Display Adapter from right pane. Right click the Device listed under Display Adapters, click properties, go to the Details tab, and then select Device Instance Id from the dropdown list. Make a note of this Device Instance ID.

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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