computer screen goes to black after welcome logged onClosed

Question

Hi guys, my Acer Aspir 5530 laptop computer screen goes to black after welcome logged on but the cursor is moving may be because of unproper shut down last time due to power failure. fortunately it works in safe mode and i checked the explorer.exe and it is right . please help thank u.

jack4rall · Answer

Hello,

Try this 1

1) When you switch ON your laptop, start tapping the "F8" key to get

"Windows Advanced Options Menu" options ( if boot menu appears, press "Esc"

key and keep tapping the F8 key)

Select the option "Enable low-resolution video". 

2) If the problem still exists then follow the Step 1 and this time select the option 

"Safe Mode with Networking". 

3) When desktop appears, click on Start --> In search bar, type regedt32 and

press Enter. "Registry Editor" will be opened.

First backup your registry by clicking on "File" --> Export --> Save the file with

any name in your desired location.

At the left side, navigate to the following location

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

At the right side, find the strings shell & userinit and check the following

shell value data should be
Explorer.exe

userinit value data should be
C:\WINDOWS\system32\userinit.exe,

If shell and userinit are having different data values then change it as mentioned

above.

Just double click shell and userinit and enter the data values as

shell --> "Value data" should be
Explorer.exe

userinit --> "Value data" should be
C:\WINDOWS\system32\userinit.exe,

Note: there is "," at the end of userinit.exe 

4) 5)  Click on the below hyperlink "Malwarebytes Anti-Malware Free" and     

download it.    

Malwarebytes Anti-Malware Free    

Update it --> Perform "Full Scan".    

Good Luck

Computer screen goes to black after welcome logged on

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