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On a dell latitude

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Jh113133
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 - Jun 9, 2013 at 09:07 AM
Zohaib R
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 - Jun 10, 2013 at 10:08 AM
i am experiencing a keyboard problem. y and z are mixed up and all the numbers show up as symbols like ?s?íáýý. this started after i gave control to a helpdesk site yesterday. my work mail works fine. it is only when i am on gmail or another site that i am having this issue. have tried to hold shift, tried accessories, sticky keys. nothing worked. please, if anyone has a fix, respond...thank you.

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Zohaib R
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Jun 10, 2013 at 08:55 AM
Hi,

Change in the keyboard layout can cause keys behavior to change. Please ensure all the additional languages are removed from "Regional and Language" settings. Click here to find steps on how to change your keyboard layout.

Do reply with results.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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Answer 2 / 3
Jh113133
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Jun 10, 2013 at 08:59 AM
thank you!!!! perfect... it worked..
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Answer 3 / 3
Zohaib R
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 69
Jun 10, 2013 at 10:08 AM
Hi,

I am glad to know the provided fix worked for you. Please feel free to contact us if you have any further queries.

To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
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