Screen problem

Closed
poppyyorkie Posts 4 Registration date Sunday June 16, 2013 Status Member Last seen June 17, 2013 - Jun 16, 2013 at 02:16 PM
jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020 - Jun 17, 2013 at 04:17 PM
hello
i have a dual boot laptop
win 8 boots up and runs ok
win 7 boots up then screen turns white
this seems to indicate a problem with win 7 and not the laptop
any help you can give to help this problem will be very much appreciated
thanking you for any help
regards
poppyyorkie

3 replies

jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 16, 2013 at 04:40 PM
Hello,
Try this 1
When the prompt appears asking you to select the OS then select Windows 7 and press the F8 key. Select the option "Safe Mode" and let us know if you are able to boot into it without any problem.
Good Luck
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poppyyorkie Posts 4 Registration date Sunday June 16, 2013 Status Member Last seen June 17, 2013
Jun 17, 2013 at 03:36 PM
Hi Jack4rail
I booted into safe mode as you suggested and win 7 started to load and then the white screen reappeared. I then restarted and loaded win 8 and every thing was ok I tried the repair my computer from the win 7 install disc but after reboot the same white screen appeared.It seems as if i will have to reinstall windows 7
but I don't want to loose my data.
any way round this
thanks for your help
poppyyorkie
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jack4rall Posts 6428 Registration date Sunday June 6, 2010 Status Moderator Last seen July 16, 2020
Jun 17, 2013 at 04:17 PM
Hello,

Try this 1.

1) Place the Windows 7 disc in the drive and boot from it.

When "Press any key to boot from the Windows 7 installation DVD" appears,

press any key to start booting from installation disc.

Note: If you failed to boot from the installation disc then make sure first boot

device is set as CD\DVD Drive.

2) When the language preference appears, click on Next.

3) When "Install Now" appears --> Click on "Repair your computer" found at the

bottom.

4) Click on "Next" --> Select the option "Use recovery tools that can fix problems

starting Windows" and click on "Next" --> When "System Recovery Options"

appear --> Select the option "System Restore" and follow the instructions.

Good Luck.
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