Wireless is working but unable to connect internet
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Deepesh_Agrawal
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Monday August 12, 2013
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Aug 12, 2013 at 09:05 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Aug 19, 2013 at 09:04 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Aug 19, 2013 at 09:04 AM
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3 responses
xpcman
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Aug 12, 2013 at 01:32 PM
Aug 12, 2013 at 01:32 PM
You may have a problem with a Windows Service called DHCP. DHCP gets the IP address from the router - without this address the internet doesn't work. So you have the wireless adapter saying you have a great connection and Windows not being able to use it.
You can check the status of DHCP -
go to START - CONTROL PANEL - click classic view - select Admin Tools - select Services
look for the DHCP line - is it started? and is the startup type automatic?
if not started - right click the DHCP Client" line select properties and set the startup type to automatic and manually start the service.
Try your browser again it might work this time
Second attempt:
go to START - CONTROL PANEL - Network and Sharing Center - set up a connection or network - connect to the internet - next this might establish the software connections you need.
You can check the status of DHCP -
go to START - CONTROL PANEL - click classic view - select Admin Tools - select Services
look for the DHCP line - is it started? and is the startup type automatic?
if not started - right click the DHCP Client" line select properties and set the startup type to automatic and manually start the service.
Try your browser again it might work this time
Second attempt:
go to START - CONTROL PANEL - Network and Sharing Center - set up a connection or network - connect to the internet - next this might establish the software connections you need.
jaisan
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Aug 13, 2013 at 01:55 AM
Aug 13, 2013 at 01:55 AM
u re instal the wifi drivers
Zohaib R
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Aug 19, 2013 at 09:04 AM
Aug 19, 2013 at 09:04 AM
Hi Deepesh_Agrawal,
With permission from jaisan, xpcman and ac3mark I would like to suggest a few steps. Please follow the below mentioned steps and reply with results:
1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Scroll down to Wireless Adapter.
5. Under the listed Wireless Adapter check if "IPv4" and "Default Gateway" show a valid IP Address.
6. Type "ping IPv4 Address" and hit Enter. Also ping "Default Gateway". Replace IPv4 address and "Default Gateway" with actual IP Addresses.
7. If you get response in the above step, type "ping www.dell.com" and check if there is response.
8. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
9. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
10. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then "Power Cycle" the router.
11. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer only.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
With permission from jaisan, xpcman and ac3mark I would like to suggest a few steps. Please follow the below mentioned steps and reply with results:
1. Press and hold the Windows Key on the keyboard and then press R key to launch Run Dialog box.
2. Type "cmd" and hit "Enter".
3. Type "ipconfig" at the command prompt and hit "Enter".
4. Scroll down to Wireless Adapter.
5. Under the listed Wireless Adapter check if "IPv4" and "Default Gateway" show a valid IP Address.
6. Type "ping IPv4 Address" and hit Enter. Also ping "Default Gateway". Replace IPv4 address and "Default Gateway" with actual IP Addresses.
7. If you get response in the above step, type "ping www.dell.com" and check if there is response.
8. If Ping is successful in the previous steps and Internet Explorer is unable to open any websites or showing Page cannot be displayed. Run below MS Fix-Its using wired connection:
a. Winsock Reset - Fix it
b. Automatically diagnose and fix common security setting on Windows
c. MS Fix it : Improve performance, safety and security in Internet Explorer
9. If ping is successful for default gateway, but not for websites, check in "Safe Mode With Networking". If you are able to go online in "Safe Mode With Networking", then it's an issue mostly with firewall.
10. If you are not able to ping the website or go online in "Safe Mode With Networking" also, then "Power Cycle" the router.
11. Check if any other computers are able to connect to this same wireless network. If yes, the issue is with this computer only.
To know more about Dell's products, services and drivers & downloads, please go to http://dell.to/YBlak6
Aug 12, 2013 at 01:37 PM