Scroll pad

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My scroll pad on my acer aspire laptop will not scroll up or down although the arrow keys are working how can i fix this.

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Just hit Fn (function key) and F9 at the same time.
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that did not work
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Start, typing "touchpad" into search and clicking on "update drivers".

Update Synaptics, then restart and it'll all be good.
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I typed 'touchpad' in search and clicked on drivers but that is as far as i could go, nothing about synaptics came up. I am on windows 7
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I have tried your instructions unsuccesfull i have windows 7
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Hello

This is a typical problem with those Acer laptops, related to a circuit issue that only a qualified hands-on technician can attend to.

Sorry