Keyboard buttons of my dell laptop are not working
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spadole
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1
Registration date
Saturday October 19, 2013
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October 19, 2013
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Oct 19, 2013 at 09:20 AM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Oct 22, 2013 at 07:38 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Oct 22, 2013 at 07:38 PM
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Zohaib R
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2368
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Sunday September 23, 2012
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Member
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December 13, 2018
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Oct 22, 2013 at 07:38 PM
Oct 22, 2013 at 07:38 PM
Hi spadole,
Try the below mentioned steps and reply with results:
1. Please start the computer and enter System Setup (BIOS).
2. Restore System Setup fields to Defaults.
3. Shut down the computer and disconnect all power sources and external devices.
4. Press and hold the power button for 10-15 seconds and then release the power button.
5. Re-connect the power connections only and power on the computer.
6. Start tapping the F8 key and boot to the Safe Mode.
7. Check if you are able to login in the Safe Mode.
8. If you are able to login in the "Safe Mode", press and hold "Windows key" on the keyboard and press the key "R".
9. Run dialog box will be displayed.
10. Type "devmgmt.msc" (without quotations marks) and hit Enter.
11. Expand "Keyboards", right click the listed keyboard(s) and select "Uninstall".
12. Restart the computer and wait for the keyboard drivers to load.
13. Check the functionality of the keyboard now.
Hope this helps.
This detailed guide on troubleshooting keyboard issues might be helpful:
Mouse, Keyboard or Touchpad Not Working Correctly
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
Thanks & Regards
Zohaib R
#iworkfordell
Try the below mentioned steps and reply with results:
1. Please start the computer and enter System Setup (BIOS).
2. Restore System Setup fields to Defaults.
3. Shut down the computer and disconnect all power sources and external devices.
4. Press and hold the power button for 10-15 seconds and then release the power button.
5. Re-connect the power connections only and power on the computer.
6. Start tapping the F8 key and boot to the Safe Mode.
7. Check if you are able to login in the Safe Mode.
8. If you are able to login in the "Safe Mode", press and hold "Windows key" on the keyboard and press the key "R".
9. Run dialog box will be displayed.
10. Type "devmgmt.msc" (without quotations marks) and hit Enter.
11. Expand "Keyboards", right click the listed keyboard(s) and select "Uninstall".
12. Restart the computer and wait for the keyboard drivers to load.
13. Check the functionality of the keyboard now.
Hope this helps.
This detailed guide on troubleshooting keyboard issues might be helpful:
Mouse, Keyboard or Touchpad Not Working Correctly
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
Thanks & Regards
Zohaib R
#iworkfordell
