Sound is coming from both speaker as well as ear phone...
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kolimari
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1
Registration date
Monday October 21, 2013
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October 21, 2013
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Oct 21, 2013 at 12:44 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Oct 28, 2013 at 02:03 PM
Zohaib R Posts 2368 Registration date Sunday September 23, 2012 Status Member Last seen December 13, 2018 - Oct 28, 2013 at 02:03 PM
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3 responses
Zohaib R
Posts
2368
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Sunday September 23, 2012
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Member
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December 13, 2018
69
Oct 21, 2013 at 03:08 PM
Oct 21, 2013 at 03:08 PM
Hi kolimari,
Have you tried to update the Audio Drivers for the computer? If not, please uninstall the "IDT High Definition Audio" from "Add or Remove Programs" in "Control Panel". Once the drivers are uninstalled, download the drivers from here and then re-install the drivers. If the issue is still not fixed, it points to a failure called as "Failed Sense Pin". Please follow the steps outlined in the below mentioned article to identify the point of failure:
Headphone Jack FAQ
Do reply with results.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
Have you tried to update the Audio Drivers for the computer? If not, please uninstall the "IDT High Definition Audio" from "Add or Remove Programs" in "Control Panel". Once the drivers are uninstalled, download the drivers from here and then re-install the drivers. If the issue is still not fixed, it points to a failure called as "Failed Sense Pin". Please follow the steps outlined in the below mentioned article to identify the point of failure:
Headphone Jack FAQ
Do reply with results.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
nothing helped sir.. i tried re-installing audio software. my problem is sound is coming from both head phone and speaker when i plug in head phone.. speaker works normal except this...
Zohaib R
Posts
2368
Registration date
Sunday September 23, 2012
Status
Member
Last seen
December 13, 2018
69
Oct 28, 2013 at 02:03 PM
Oct 28, 2013 at 02:03 PM
Hi kolimari,
If you have tried all the steps mentioned in Headphone Jack FAQ and still the issue is not fixed, the issue is with the sense pin of your audio jack and needs replacement. Does the computer have an active warranty? You can check the warranty status here (Enter the service tag, click submit and check for the warranty status). If you want to know more about warranty services watch this video.
Please do write back to us.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
If you have tried all the steps mentioned in Headphone Jack FAQ and still the issue is not fixed, the issue is with the sense pin of your audio jack and needs replacement. Does the computer have an active warranty? You can check the warranty status here (Enter the service tag, click submit and check for the warranty status). If you want to know more about warranty services watch this video.
Please do write back to us.
To know more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US Customers; India Customers. For Dell support videos click Here.
