Watch a video, or an ad pops up on a website I open

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julianmoran Posts 3 Registration date Sunday December 29, 2013 Status Member Last seen January 6, 2014 - Dec 29, 2013 at 05:41 AM
2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 - Jan 6, 2014 at 12:00 PM
Hello,


I am having problems with my MSI CX605 laptop. When ever I watch a video, or an ad pops up on a website I open, the screen freezes and the sound as well. I am thus unable to watch any videos or go on any sites with videos.
The only way that I have found to fix the problem is to eject a disk. However I may have to do this 10 times in order for the video to continue playing.. and it may stop playing again just a few seconds later..

What do I do, How do I fix it?
Related:

3 replies

2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 39
Dec 29, 2013 at 02:47 PM
Hello,

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on the "Configure" button.

7. Click on the Magnifying glass "diagnosis with legitimates".

8. Click on "Search"

Wait for the tool to finished (maybe a long time)

9. Close ZHPDiag.

10. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Gabriel.
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julianmoran Posts 3 Registration date Sunday December 29, 2013 Status Member Last seen January 6, 2014
Jan 6, 2014 at 01:27 AM
This option is not available: "7. Click on the Magnifying glass "diagnosis with legitimates". "
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2011N2 Posts 13334 Registration date Saturday January 29, 2011 Status Security contributor Last seen December 24, 2016 39
Jan 6, 2014 at 12:00 PM
Hi,

So click on the magnifying glass far right.

Gabriel.
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