My pc is affected by "cool.vbs" virus..how can i remove it

recently my pc was affected by "cool.vbs" virus.simply its known as shortcut virus. i am using norton antivirus but it can not detect this. whenever i connect pen drive to it, this virus automatically hide all of data and create a shortcut form of data name. i talked microsoft and norton antivirus company for that issue but they can not help me any more. they took control my pc via remote control to remove this virus. but unfortunately they could not do it. they suggested me to take my pc to servicing center to remove such kind of virus. but in bangladesh most of computer servicing centers are the factory of virus. so i feel afraid to take it to them. i want to remove this virus by myself. can you help me to remove it form my hard drive ? i think i can remove it in safe mode..can you give me the procedure to remove this virus permanently??waiting for your answer..