Laptop shutting down randomly

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My93 Posts 13 Registration date Tuesday December 17, 2013 Status Member Last seen January 1, 2014 - Dec 30, 2013 at 02:38 PM
kdragon99 Posts 8 Registration date Saturday December 28, 2013 Status Member Last seen December 31, 2013 - Dec 31, 2013 at 08:04 AM
Hello, i posted earlier about my toshiba shutting down suddenly. Since then, the fan , the ram's , the power supply and the hard disk have all been checked . I even changed the hard disk because my tech thought it was causing the problem. However the laptop still shuts down randomly, only now before shutting down it displays a black screen with a cursor . Please help me with this problem and thanks !

4 replies

Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,239
Dec 31, 2013 at 06:31 AM
Hi

Looks like your machine may have been infected.

To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a log.

1. Open this link and download ZHPDiag2 :

https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html

(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message.)

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista and Win 7 users, click right to ensure you execute with admin right)

The tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix after log analysis).

4. Double click on the short cut ZHPDiag on your Destktop.

5. If you need to change the language, click on the little house, (bottom right) and change to English

6. Click on the "Configure" button.

7. Click on the Magnifying glass with the + sign.

8. Click on "Search"

Wait for the tool to finished (maybe a long time)

9. Close ZHPDiag.

10. To transmit the report, click on this link :

https://authentification.site

9. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).

10. Select the file ZHPDiag.txt.

11. Click on "upload »

12. Copy the URL and post it here.

Best regards

Ambucias
Moderator /Security Contributor
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Ambucias Posts 47359 Registration date Monday February 1, 2010 Status Moderator Last seen September 1, 2021 11,239
Dec 30, 2013 at 04:59 PM
Hi

How much ram do you have?

What were you doing before it shut down.

Regards
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My93 Posts 13 Registration date Tuesday December 17, 2013 Status Member Last seen January 1, 2014
Dec 31, 2013 at 01:08 AM
I have 4 GB of RAM and i had just installed google chrome and was signing in to my google account when it turned off , i turned it back on and it displayed a window to turn on my antivirus and turned off immediately .
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kdragon99 Posts 8 Registration date Saturday December 28, 2013 Status Member Last seen December 31, 2013
Dec 31, 2013 at 08:04 AM
maybe somthing block the fan? i dont know but if it turns off and on than there a somthing wrong with the fan inside the pc... you can check if the fan dont got dust or something else. it happend to me to.
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