Missing Passkey

You have to assume the end user doesnt have a clue on how to get the IP config like we do. Hence the simple approach.

A hard reset would be no good if they dont have the settings to set it back up again.

Once you tell the user to reset their router, all the settings on that router will clear out and return to factory settings.

this means the login details and connection details from the Internet Service Provider (ISP) will disappear and the router will no longer authenticate with the ISP and she will lose internet access until it is set back up again.

babygrl8301 - Disregard ac3mark's comments and do as i ask first (stated above). If you cannot get on to the router using the settings stated on the bottom of the router then you need to make sure you have your username/password for your broadband which your service provider will give you. You may need to call them if you dont have them.

Only then, should you reset your router. There will be a reset button on the router. You may need to hold it in for 10 seconds using a pin. Once restarted, the IP address on the bottom of the router will be the correct one.

@Babygirl.....If you are delaing with ISP Router, who cares then. Tell them to fix it, or you will cancel..

But go ahead and Disregard my comments, as it is OBVIOUS I have no idea what I am talking about.

@keiferschild...You started off with an assumption of the SUBNET, and didn't start with the make and model. HAVE FUN!

@ac3mark - Dont be sour. Everyone's feedback is based on assumptions.

Well, actually, your statement about feedback is not true (!=). I am not assuming something that I have witnessed, it is fact at that time.

As far as sour, not in the least.

******UPDATE*******************UPDATE*****************UPDATE************************
I was just looking at the bottom of my router, and i see a mac address, and a model number, and serial number. I see my manufacturers name and an FCC license agreement, in CANADA it is agreement ICES/NMB003, CLASS B. If i were to take it apart, it would void my warranty. But how would I find my IP address? If I know my manufacturer, then I can ALWAYS go back to my defaults.

@babygirl....If my router was my ISP's, I WOULD JUMP on their desk until THEY FIXED it. I most certainly WOULD NOT call the installer back. IF the installer was the ISP, then get another provider, or TELL A SUPERVISOR!

@babygirl....Learn about what you are using. :) You will not have to be a techie to understand how simple it all operates. It is a protocol. Start with Protocol.