Cannot access the internet - Suspected virus
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normhale34
Posts
2
Registration date
Monday February 3, 2014
Status
Member
Last seen
February 3, 2014
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Feb 3, 2014 at 04:48 PM
Blocked Profile - Feb 4, 2014 at 05:16 AM
Blocked Profile - Feb 4, 2014 at 05:16 AM
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3 responses
Hi there.
do you have another computer you can use and access the internet from?
If so, i recommend going to https://www.malwarebytes.com/ and download the free version.
Install this to the infected computer and run a full scan on there.
Removed the infected items and restart.
Once you've restarted to go Start > Control Panel > Internet Options
go to the far right "advanced" tab and select "Reset" and "Restore advanced settings".
Press OK and see if you can access the internet again.
If you can, open up malwarebytes and download the updates for the problem. Run another full scan.
You may also need to reset your firewall settings by going to Start > control panel > Windows Firewall and select "restore defaults".
do you have another computer you can use and access the internet from?
If so, i recommend going to https://www.malwarebytes.com/ and download the free version.
Install this to the infected computer and run a full scan on there.
Removed the infected items and restart.
Once you've restarted to go Start > Control Panel > Internet Options
go to the far right "advanced" tab and select "Reset" and "Restore advanced settings".
Press OK and see if you can access the internet again.
If you can, open up malwarebytes and download the updates for the problem. Run another full scan.
You may also need to reset your firewall settings by going to Start > control panel > Windows Firewall and select "restore defaults".
normhale34
Posts
2
Registration date
Monday February 3, 2014
Status
Member
Last seen
February 3, 2014
Feb 3, 2014 at 11:12 PM
Feb 3, 2014 at 11:12 PM
Thanks. I can get to the internet now. The windows firewall in the control still won't open, but I will figure it out later. Thanks for your help. Norm
