Cannot access the internet - Suspected virus

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normhale34 Posts 2 Registration date Monday February 3, 2014 Status Member Last seen February 3, 2014 - Feb 3, 2014 at 04:48 PM
 Blocked Profile - Feb 4, 2014 at 05:16 AM
I'm running Windows XP with Internet Explorer8 - The Diag. says that ports 80,443, and 21 are closed. I cannot open the secuity or the firewall icons. I think I have a virus of some kind. Any ideas would help.

3 replies

Blocked Profile
Feb 3, 2014 at 05:12 PM
Hi there.

do you have another computer you can use and access the internet from?

If so, i recommend going to https://www.malwarebytes.com/ and download the free version.

Install this to the infected computer and run a full scan on there.

Removed the infected items and restart.

Once you've restarted to go Start > Control Panel > Internet Options

go to the far right "advanced" tab and select "Reset" and "Restore advanced settings".

Press OK and see if you can access the internet again.

If you can, open up malwarebytes and download the updates for the problem. Run another full scan.

You may also need to reset your firewall settings by going to Start > control panel > Windows Firewall and select "restore defaults".
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normhale34 Posts 2 Registration date Monday February 3, 2014 Status Member Last seen February 3, 2014
Feb 3, 2014 at 11:12 PM
Thanks. I can get to the internet now. The windows firewall in the control still won't open, but I will figure it out later. Thanks for your help. Norm
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Blocked Profile
Feb 4, 2014 at 05:16 AM
glad to hear. As a precaution i recommend running a virus scan ASAP.
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