Brand new aspire one - turns on, wont boot

i got a brand new aspire one zg5 netbook today, and when i charged it and turned it on, the power light and fan goes on but nothing boots or turns on otherwise. the keyboard doesnt work and the monitor is just black. i tried running it without the battery, adjusting brightness, taking it off sleep, and all that. what do i do? i'm super frustrated, and would appreciate any help!