What's going on with my laptop?
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officialotaku
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19 responses
It freezes in safe mode?
on which scan?
try the scans in safe mode.
Sometimes when my internet is down I forget the rest of my computer works.
PS - I'm from GMT time zone.
on which scan?
try the scans in safe mode.
Sometimes when my internet is down I forget the rest of my computer works.
PS - I'm from GMT time zone.
officialotaku
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Apr 12, 2014 at 10:54 PM
Apr 12, 2014 at 10:54 PM
Ah... It keeps freezing during the scan.. Any advice, or do I just keep going and hope I get lucky?
if you go in to safe mode again and use MSCONGIG to untick everything in the startup tab and restart in normal mode, does it still play up?
officialotaku
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Apr 13, 2014 at 12:43 PM
Apr 13, 2014 at 12:43 PM
Yes, it does.
officialotaku
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Apr 13, 2014 at 10:58 PM
Apr 13, 2014 at 10:58 PM
Good news!! It hasn't frozen up for a few hours!!! However, the task bar changing along with the inability to play videos still confuses me.
officialotaku
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Apr 14, 2014 at 12:39 AM
Apr 14, 2014 at 12:39 AM
In addition, some pages I go onto from google are loaded, but I can't scroll down or move the page.
Hello,
you should reset internet explorer settings.
go to start > control panel > internet options
clear out temp files
go to the advanced tab and reset settings
you should reset internet explorer settings.
go to start > control panel > internet options
clear out temp files
go to the advanced tab and reset settings
officialotaku
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Apr 14, 2014 at 07:52 AM
Apr 14, 2014 at 07:52 AM
Did that, youtube videos now play briefly! However, I've noticed that it only plays for a few seconds, with no sound. Could this have something to do with the task bar changing?
officialotaku
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Apr 14, 2014 at 08:00 AM
Apr 14, 2014 at 08:00 AM
I actually have no audio at the moment.
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Right click computer and go to manage
in device manager do you have any yellow triangle warnings?
in device manager do you have any yellow triangle warnings?
officialotaku
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Apr 14, 2014 at 08:17 AM
Apr 14, 2014 at 08:17 AM
It didn't come up, I got "C:\Windows\system32\compmgmt.msc
The service cannot accept control messages at this time.
The service cannot accept control messages at this time.
Can you run malwarebytes again after updating it.
officialotaku
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Apr 14, 2014 at 09:29 AM
Apr 14, 2014 at 09:29 AM
Did it, it said nothing was detected.
Just to clarify,
do you get the problems when you're in safe mode with networking?
do you get the problems when you're in safe mode with networking?
officialotaku
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Apr 14, 2014 at 08:08 PM
Apr 14, 2014 at 08:08 PM
No, but the task bar still changes. Also, each time the screen flashes and the task bar changes is when everything messes up..
officialotaku
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Apr 14, 2014 at 08:34 PM
Apr 14, 2014 at 08:34 PM
Specifically, it changes from "Aero theme" back to basic.. I have no idea why
What if you set it to basic and see what happens?
I think you should run Windows Updates and see if there is an update for your graphics adapter.
I think you should run Windows Updates and see if there is an update for your graphics adapter.
officialotaku
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Apr 14, 2014 at 08:59 PM
Apr 14, 2014 at 08:59 PM
Yes! It's saying I need to update my Display Driver Model! The model Is WDDM. Do you know if I can update this online, or where?
Also, it says all updates are up to date.
Also, it says all updates are up to date.
http://www.dell.com/support/home/us/en/04?c=&l=&s=bsd?c=us
click detect my product and look for VGA/display drivers.
click detect my product and look for VGA/display drivers.
officialotaku
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Apr 15, 2014 at 12:15 AM
Apr 15, 2014 at 12:15 AM
It doesn't seem to be working for me
You'll have to manually enter your laptop make/model.
officialotaku
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Apr 15, 2014 at 07:23 PM
Apr 15, 2014 at 07:23 PM
It seems to be working... Never mind. *It literally changed task bars as I just finished typing.*
officialotaku
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Apr 15, 2014 at 08:27 PM
Apr 15, 2014 at 08:27 PM
New update, I think it might only change when I open Itunes(Which ends up crashing, thoughts?). Actually.. Scratch that, it changed. But videos/ Itunes DOES trigger it.
officialotaku
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Apr 15, 2014 at 11:49 PM
Apr 15, 2014 at 11:49 PM
W.E.I needs to be updated!! This might be a reason!
However, when the task bar turns to basic, it freezes.. Each time it's halfway.. Suggestions? For some reason, in safe mode the task bar is already classic, so I can't update it then..
However, when the task bar turns to basic, it freezes.. Each time it's halfway.. Suggestions? For some reason, in safe mode the task bar is already classic, so I can't update it then..
officialotaku
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Apr 16, 2014 at 12:04 AM
Apr 16, 2014 at 12:04 AM
IT WORKED!!!
VICTORY!!!! *\(^0^)/*
THANK YOU SO MUCH FOR ALL YOUR HELP!!!
VICTORY!!!! *\(^0^)/*
THANK YOU SO MUCH FOR ALL YOUR HELP!!!
officialotaku
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Apr 16, 2014 at 12:56 AM
Apr 16, 2014 at 12:56 AM
Ah.. It came back..
=_= However, sound still works. As well as videos.
=_= However, sound still works. As well as videos.
It sounds like you're having fun on your own here..
in normal mode can you uninstall itunes and try?
in normal mode can you uninstall itunes and try?
officialotaku
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Apr 16, 2014 at 07:50 PM
Apr 16, 2014 at 07:50 PM
No, it didn't work. Do you know why the aero theme keeps getting replaced by the classic theme?
You said it only happens when you watch videos or use itunes?
What happens if you turn your laptop on and leave it?
What happens if you turn your laptop on and leave it?
officialotaku
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Apr 17, 2014 at 08:26 PM
Apr 17, 2014 at 08:26 PM
It still changes.
officialotaku
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Apr 17, 2014 at 08:27 PM
Apr 17, 2014 at 08:27 PM
Audio and videos just trigger it.
Can you go to device manager (Start > right click computer > manage)
find your graphics driver, right click it and uninstall and tick the option to delete.
restart the computer and try with use basic microsoft drivers.
find your graphics driver, right click it and uninstall and tick the option to delete.
restart the computer and try with use basic microsoft drivers.
officialotaku
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Apr 19, 2014 at 05:11 PM
Apr 19, 2014 at 05:11 PM
No.. It's not working..
officialotaku
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Apr 20, 2014 at 07:17 PM
Apr 20, 2014 at 07:17 PM
No, but I noticed Itunes and video work fine in safe mode... I really have no idea what the problem is.
I think you've got to reinstall your graphics drivers.
go back to the dell support website and put in the model number of your laptop and download the graphics drivers in normal mode.
go back to the dell support website and put in the model number of your laptop and download the graphics drivers in normal mode.
officialotaku
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Apr 20, 2014 at 08:42 PM
Apr 20, 2014 at 08:42 PM
I can't. It freezes in normal mode. Sometimes, It goes 'files were successfully un zipped'. However, nothing seems to change. I'm trying to check if it installed correctly in device manager, but when I do it says "Not enough storage is available to complete this operation.' I've been getting quite alot of these errors when I try to open something like 'MSCONFIG'.
I don't know what to suggest other than a reinstall of your operating system.
I recommend you backup all your files and data from safe mode and look to reinstall it.
You may need to contact Dell support to purchase recovery media.
I recommend you backup all your files and data from safe mode and look to reinstall it.
You may need to contact Dell support to purchase recovery media.
Hello,
load windows in to Safe Mode.
In safe mode press start and type "run" and hit OK
in the run box type MSCONFIG and press OK
under the startup tab i want you to untick EVERYTHING and apply.
go to the services tab and click "Hide microsoft services" and disable all services.
restart your computer in normal mode.
download malwarebytes free from here
update the program and run a quick scan first.
restart and run a second FULL scan and remove threats.
after restarting run another full scan and keep doing so until nothing else is detected.
then go to https://www.eset.com/us/home/online-scanner/ and run the ESET Online scanner.
once this has finished, restart and do it again until its clean.
once this is done go to start > Run > MSCONFIG and enable services and startup items again.
load windows in to Safe Mode.
In safe mode press start and type "run" and hit OK
in the run box type MSCONFIG and press OK
under the startup tab i want you to untick EVERYTHING and apply.
go to the services tab and click "Hide microsoft services" and disable all services.
restart your computer in normal mode.
download malwarebytes free from here
update the program and run a quick scan first.
restart and run a second FULL scan and remove threats.
after restarting run another full scan and keep doing so until nothing else is detected.
then go to https://www.eset.com/us/home/online-scanner/ and run the ESET Online scanner.
once this has finished, restart and do it again until its clean.
once this is done go to start > Run > MSCONFIG and enable services and startup items again.
officialotaku
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Apr 13, 2014 at 08:56 AM
Apr 13, 2014 at 08:56 AM
Thank you very much, as I've cleaned out many harmful material from my computer, however, it is still running very slowly and freezing, and I have no idea why.
officialotaku
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Apr 13, 2014 at 09:07 AM
Apr 13, 2014 at 09:07 AM
Also, It starts out normal; it works fine for the first few minutes, then the screen blinks black and the bar where there icons were pinned turns gray and the start button turned gray as well, but in a little box. Later, it all disappears, so the bottom of my background is the only thing that shows. If I close the window, it comes back after a few minutes, but typically freezes out.
