Help, My hotmail account has been blocked, I changed my password recently due to the Heartbleed virus but I've forgotton it, and I temporarily forgot my secret answer but remembered it AFTER I got blocked. They can't send my a reset code to my phone because my account still uses my old phone number. I tried to get help from microsoft and they said they would only help me if I registered with them and paid a minimum charge of £37. They refused to answer any of questions until I paid. Do you know how long they will block it for before I can use my secret answer again? and if it's blocked indefinitely, how can I get back on without paying a fortune for something they say might not work.