Avira not Installing Closed

Question

Hi!

I am trying to install Avira antivirus but every time during installation, it shows that installation has failed, due to download error. I do not exactly know how to generate the log file of my laptop. Please help.

Ambucias · Answer

Hi,

Obviously you have not fully downloaded the entire Avira file before installation.

Downloading Avira from Kioskea is your best bet.

Here is the link:

https://ccm.net/downloads/security-and-maintenance/4559-avira-free-antivirus/

Good luck

Rozril · Answer

I downloaded Avira from http://www.avira.com/en/avira-free-antivirus. The only difference that I see between the file that I downloaded from this link and the one provided by you is that the one from Kioskea is in French while the former was in English. The installation problem remains the same. What to do?

Ambucias · Answer

What is your operating system?

What is your browser?

Do you presently have an antivirus?

How are proceeding to install?

Rozril · Answer

My OS is Windows 7, 32-bit.

My browser is Google Chrome.

Currently I don't have any antivirus.

I click on the "Free Download" option on https://www.avira.com/en/free-antivirus-windows download the exe file, and run it. On running it I click on "Accept and Install" using admin rights. After a while of running with "Please Wait" and "Processing" being shown, this webpage https://www.avira.com/en/after-install-oe?dlsource=ws opens, along with a window on the lower right corner that looks like the image attached, which after a minute or two, becomes like the second image.

Ambucias · Answer

Hi again,

Thanks for the clear explanations.

There could be a bug with your Chrome which is not exceptional.

I strongly suggest that you try to download with Firefox v29.

You can get it from here:

https://ccm.net/downloads/internet/4553-mozilla-firefox-for-pc/

Once downloaded with FF, the exe file will be located in "my documents/downloads" double click on the icon and it will install.

Let me know.

Having an antivirus is urgent.

Rozril · Answer

Hi Ambucias!

The same problem persists with Firefox as well. I think I'm gonna give up on Avira now and peacefully install Avast.

Ambucias · Answer

Hello,

Hold down my friend, you just wait a minute.

If you can fully download and install a simple av such as Avira, I suggest that you go to the bottom of the issue.

You have gone for sometime without an antivirus, hence, you computer may already be infected with a virus preventing Avira's download or installation.

Do you wish help to make a diagnosis of your system for virus detection?

If your answer is yes, please read this link:

https://ccm.net/download/download-23176-zhpdiag

Good luck

Rozril · Answer

Hi Ambucias!

I went to the ZHPDiag link and followed the instructions. Here is the link to my log file: http://speedy.sh/UdJPK/ZHPDiag.txt

Ambucias · Answer

Great,

I will ask 2011N2 (Gabriel) to analyse your report.

Stand by

2011N2 · Answer

Hello,

Download the following Adwcleaner created by Xplode 
https://ccm.net/downloads/security-and-maintenance/6911-adwcleaner/ 
Launch it (for Windows 7 and 8, click right to run as administrator) 
Click on delete 
Post the log C:\Adwcleaner[Sx].txt on this thread. 

Gabriel.

Rozril · Answer

Hi!

Sorry for the late reply. My internet connection was down for the last 2 days.

Here's the log: http://speedy.sh/2aB6C/AdwCleaner-R0.txt

In your post you have asked to click on delete. I didn't find any "delete" option. Did you mean "clean"? If so, what all will get deleted by clicking on it?

2011N2 · Answer

Hello,

Yes sorry, clean on Clean.

Gabriel.

Rozril · Answer

Is it totally safe to "Clean"? I mean, no important files will get deleted, right?

2011N2 · Answer

No problem, only infections will be removed.

Gabriel.

Rozril · Answer

This is the log after cleaning: http://speedy.sh/CbPBg/AdwCleaner-S0.txt

2011N2 · Answer

Good. :)

Run again ZHPDiag and host the report.

Gabriel.

Rozril · Answer

http://speedy.sh/CbmWg/ZHPDiag.txt

2011N2 · Answer

Can you run it again by clicking on full options please ?

Gabriel.

Rozril · Answer

http://speedy.sh/wfx26/ZHPDiag.txt

2011N2 · Answer

Do you use the extension Right Inbox for Gmail  ?

Gabriel.

Rozril · Answer

It is enabled but I don't use it. What about it?

Ambucias · Answer

1. Close all applications

2. Select and copy all of the following bold lines.
----------------------------------------------------------------------------------


Script ZHPFix
[HKCU\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows] Load: Modified
G2 - GCE: Preference [User Data\Default] [mflnemhkomgploogccdmcloekbloobgb] Right Inbox for Gmail v.3.1.4 (Activé)
[MD5.E529A1BA814AB5AFA5068DB7E487B4BA] [APT] [AutoKMS] (...) -- C:\windows\AutoKMS.exe [647168]
[MD5.E529A1BA814AB5AFA5068DB7E487B4BA] [APT] [AutoKMSDaily] (...) -- C:\windows\AutoKMS.exe [647168]
O39 - APT: AutoKMS - (...) -- C:\Windows\Tasks\AutoKMS.job [204]
O39 - APT: AutoKMS - (...) -- C:\Windows\System32\Tasks\AutoKMS [204]
O39 - APT: AutoKMSDaily - (...) -- C:\Windows\Tasks\AutoKMSDaily.job [202]
O39 - APT: AutoKMSDaily - (...) -- C:\Windows\System32\Tasks\AutoKMSDaily [202]
O44 - LFC:[MD5.CF7498ADA4AC2F50E5CA72205865D7CE] - 02-06-2014 - PM 5:35:54 ---A- . (.No owner - Local KMS Host.) -- C:\Windows\KMSEmulator.exe [78848]
O44 - LFC:[MD5.2995E1D9C21598B9994FA55900A78244] - 02-06-2014 - PM 5:36:00 ---A- . (...) -- C:\Windows\AutoKMS.log [241747]
O45 - LFCP:[MD5.48693D76A8D28E1A0A4D73ECC7F172F6] - 02-06-2014 - AM 10:33:11 ---A- - C:\Windows\Prefetch\AUTOKMS.EXE-601AC3B6.pf
O61 - LFC: 27-05-2014 - PM 9:18:23 ---A- . (...) -- C:\Users\Sukruti\AppData\Local\Temp
su4E50.tmp\UAC.dll [30208]
O61 - LFC: 28-05-2014 - PM 9:18:23 ---A- . (...) -- C:\Users\Sukruti\AppData\Local\Temp
sx676B.tmp\UAC.dll [30208]
O61 - LFC: 29-05-2014 - PM 9:18:23 ---A- . (...) -- C:\Users\Sukruti\AppData\Local\Temp
sw435C.tmp\UAC.dll [30208]
O61 - LFC: 29-05-2014 - PM 9:18:23 ---A- . (...) -- C:\Users\Sukruti\AppData\Local\Temp
sx15C7.tmp\UAC.dll [30208]
C:\windows\AutoKMS.exe
C:\Windows\Tasks\AutoKMS.job
C:\Windows\System32\Tasks\AutoKMS
C:\Windows\Tasks\AutoKMSDaily.job
C:\Windows\System32\Tasks\AutoKMSDaily
C:\Users\Sukruti\AppData\Local\Temp\uninst1.exe
C:\Windows\AutoKMS.exe
C:\Windows\KMSEmulator.exe
G0 - GCSP: Preference [User Data\Default][HomePage] http://www.delta-search.com
O69 - SBI: SearchScopes [HKCU] {437BD987-29AA-4D4E-952F-2448E8644B33} - (Ask Search) - http://www.search.ask.com/?o=10148&l=dis
[MD5.00000000000000000000000000000000] [APT] [{FDBB93F9-F06F-4487-94CD-A7B3934D95B1}] (...) -- C:\Program Files\InstallShield Installation Information\{DFB19121-0609-49C1-92B1-546E5A940FE8}\setup.exe (.not file.) [0]



2. ZHP Diag created a short cut on your desktop called ZHP Fix, launch ZHP Fix (For Windows 7 click right to run as admin. Answer yes if you get an enquiry as to weither you want to run it or not

3. Click on the the Import button and the lines will automatically paste themselves.

4. Click on the Go button to clean

5. Confirm by clicking OK

6. ZHP Fix will ask if you wish to empty the bin, click on your choice...it may take time

7. A report will appear on your desktop and on C:\ZHP\ZHPFix[R1].txt which you can copy and paste in your reply.

Rozril · Answer

http://speedy.sh/3QX4z/ZHPFix-R1.txt

Ambucias · Answer

Download Malwarebytes' Anti-Malware from the below link
https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/
Update it --> Perform "Full Scan"
Note : Default selected option is "Quick Scan"

Rozril · Answer

I'm not being able to update it. It keeps checking for updates (with 2 arrows moving in circle) for sometime, and finally shows "Unable to access database server" followed by v2014.03.04.09

Should I go ahead with the scan anyway?

techvedic · Answer

1) Launch your current Internet browser and go to the CNET® Avira® Free Antivirus 2012 download page.
2) Click on the "Download Now" button. Save the installation file to your computer and launch it.
3) The installation wizard will start. Choose the express installation type and check the end user license agreement checkbox. Click on the "Next" button.
4) On the web protection screen, click on the "Next" button. The installation process will begin, followed by an automatic update.
5) After an update the application will launch a fast scan. You can stop it by clicking on the "Stop" button. Congratulations! Avira Free Antivirus is now installed to your computer!

Avira not Installing

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