Can't access laptop!

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bettyboop4416 Posts 1 Registration date Sunday June 1, 2014 Status Member Last seen June 1, 2014 - Jun 1, 2014 at 02:52 PM
bettyboop4416 - Jun 7, 2014 at 07:12 PM

I have toshiba. Can't get past blue screen. I turn on splash screen comes on then goes to blue screen & error message. Says PC ran into problem needs to restart & gathering information will restart when done. I can't afford new computer just started work. Can you please help?

Can't access laptop!
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1 response

Answer 1 / 1

xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,825
Jun 7, 2014 at 02:17 PM

Your computer might need a new hard disk and a reinstall of Windows. Since these errors indicate a damaged OS. These repairs might cost more a a new laptop.

Sorry for the bad news

bettyboop4416
Jun 7, 2014 at 07:12 PM

Thank you so much but I saw some information shortly after posting question and was lucky enough to get it up and running again!!!

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