Browser to internet lost but router working fine [Solved/Closed]

Registration date
Friday August 1, 2014
Last seen
August 1, 2014
 Ihatewindows8 -
I'm in a pickle, please help, if you are sure that you can.

Hardware: Toshiba laptop, Satellite C50 and Sky broadband modem
Software : Windows 8, AVG virus protection, GoogleChrome browser

After updating AVG files and running automatic scan, AVG restarted computer. From that point on I was unable to access internet - even though broadband router is working and laptop reports that it is connected.

At that stage Googlechrome was reorting that it was unable to access the internet.

I read online (using husband's pc on same router) that I ought to uninstall Googlechrome and reinstall it.
I went to : Start> Programmes>Googlchrome>Uninstall.

It has uninstalled it, but now there isn't any way for me to reinstall it.

Please help specific for the ghastly Windows 8.

Very Many thanks

2 replies

Registration date
Wednesday October 8, 2008
Last seen
June 15, 2019
I suggest you try the Microsoft Fix-It site.

Good Luck
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 2942 users have said thank you to us this month

Hi, Thanks for your suggestion however the problem was fixed as follows:

PC was back-dated 48 hours, to prior to the problem arising.
AVG was then deleted and reinstalled. Malware was removed.

So, it seems the problem was with AVG, though the Tech-guy says that it might be something to do with Windows 8 "disagreeing with AVG".

Very many thanks for your suggestion though.