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Black screen and the windows is not opening

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GVSA
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Saturday September 13, 2014
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September 14, 2014
 - Sep 14, 2014 at 12:09 AM
 carol cole - Sep 22, 2014 at 01:51 AM
Hello,
I am having a problem with my DELL XPS-12 2in1 convertible laptop .when i turned on my laptop i was getting a black screen and the windows is not opening.Mine is windows 8.1 built-in. can anyone help me out as soon as possible.

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carol cole
Sep 22, 2014 at 01:51 AM
You will need to use a bootable disk which I hope you made one when you first got your laptop. If not you will have to take it to someone that has a bootable disk.
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