Updated driver after 8.1 update

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mark1mus Posts 5 Registration date Tuesday October 28, 2014 Status Member Last seen October 30, 2014 - Oct 28, 2014 at 08:20 PM
mark1mus Posts 5 Registration date Tuesday October 28, 2014 Status Member Last seen October 30, 2014 - Oct 30, 2014 at 05:56 PM
Ok, where to begin.

First, windows 8.1 update has caused me nothing but problems. Ive already had to restore to factory settings thrice because of it and lost most of my files. The update causes my screen to become as dim as settings will allow, and i cant adjust it, ive tried many solutions. Recently, my computer has forced me to update to 8.1, there was no option to not update. Again, i had to restore my computer. It took me a week to get some of my files back. Then AGAIN it forced the update on me. I say, screw it, and bought a new monitor, Devices not connected to my laptop are controllable. I then try to run a couple of applications, and they are slow to start. Finally they start and then monitor starts flashing rapidly. I look and see how to fix this problem and found many references to updating drivers. I do this, but all my drivers were up to date. This is where the unsolvable problem comes in for me, i find a few references to restore drivers to a previous model, i do so. Then after five minutes, my computer restarts. After it finishes, it begins to reboot. It gets past the samsung loading screen, then the monitor goes black. Its still on, i can move my cursor around a bit, bht it wont do anything beyond that.

Please help

Sorry for any spelling errors, im using a small mobile device.
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8 responses

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Oct 29, 2014 at 05:28 AM
Hi

Was Windows 8.1 manufacturer installed?

What is the model of your laptop?
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mark1mus Posts 5 Registration date Tuesday October 28, 2014 Status Member Last seen October 30, 2014
Oct 29, 2014 at 03:59 PM
I dont know what 8.1manufacturer is, and the model of my computer is a samsung Anatel, i believe thats what it is called.

My main question is, is there a way to "restore my computer without losing files? " i do have alot of important files that i cant replace. Keep in mind, that i cant even log into my account because my computer is black.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Oct 29, 2014 at 04:24 PM
I didn't ask you who manufactures Windows 8.1 but if it was already installed when you purchased the computer.

Your computer is a tablet.

See the following article about Samsung recovery:

http://www.samsung.com/us/support/howtoguide/N0000137/6375/192351/NP-R580-JBB2US

Yes you will lose all of your data, which is better than a dead computer.
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mark1mus Posts 5 Registration date Tuesday October 28, 2014 Status Member Last seen October 30, 2014
Oct 29, 2014 at 05:34 PM
Oh ok. No, the computer came with windows 8 and i was forced to update to 8.1.

And no, my computer is a notebook. It said anatel on the bottom so i assumed that was the model name.

And i cant perform this recovery process. My computer wont load up, (i think its called booting) and i have no controle over my computet, aside from moving my cursor around a black screen.

If i HAVE to lose files, thats fine, so long as my computer starts working again.

*IMPORTANT* i need a process that can be done without being able to log into my computer.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Oct 29, 2014 at 06:03 PM
See if you can boot in safe mode without and with networking

Here is how:

https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/

If you can, perhaps that we will be able to fix the issue.
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mark1mus Posts 5 Registration date Tuesday October 28, 2014 Status Member Last seen October 30, 2014
Oct 29, 2014 at 06:49 PM
I just tried this method, and nothing happened. I tried F8, i also tried F8 + shift, but it yields the same result...
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,171
Oct 30, 2014 at 06:26 AM
From this point I think that we have tried everything, the last resort is a hands-on technician.

Sorry
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mark1mus Posts 5 Registration date Tuesday October 28, 2014 Status Member Last seen October 30, 2014
Oct 30, 2014 at 05:56 PM
Ok, thank you for the help.
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