Updated driver after 8.1 update
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mark1mus
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28 Oct 2014 à 20:20
mark1mus Posts 5 Registration date Tuesday 28 October 2014 Status Member Last seen 30 October 2014 - 30 Oct 2014 à 17:56
mark1mus Posts 5 Registration date Tuesday 28 October 2014 Status Member Last seen 30 October 2014 - 30 Oct 2014 à 17:56
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Ambucias
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29 Oct 2014 à 05:28
29 Oct 2014 à 05:28
Hi
Was Windows 8.1 manufacturer installed?
What is the model of your laptop?
Was Windows 8.1 manufacturer installed?
What is the model of your laptop?
mark1mus
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29 Oct 2014 à 15:59
29 Oct 2014 à 15:59
I dont know what 8.1manufacturer is, and the model of my computer is a samsung Anatel, i believe thats what it is called.
My main question is, is there a way to "restore my computer without losing files? " i do have alot of important files that i cant replace. Keep in mind, that i cant even log into my account because my computer is black.
My main question is, is there a way to "restore my computer without losing files? " i do have alot of important files that i cant replace. Keep in mind, that i cant even log into my account because my computer is black.
Ambucias
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29 Oct 2014 à 16:24
29 Oct 2014 à 16:24
I didn't ask you who manufactures Windows 8.1 but if it was already installed when you purchased the computer.
Your computer is a tablet.
See the following article about Samsung recovery:
http://www.samsung.com/us/support/howtoguide/N0000137/6375/192351/NP-R580-JBB2US
Yes you will lose all of your data, which is better than a dead computer.
Your computer is a tablet.
See the following article about Samsung recovery:
http://www.samsung.com/us/support/howtoguide/N0000137/6375/192351/NP-R580-JBB2US
Yes you will lose all of your data, which is better than a dead computer.
mark1mus
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29 Oct 2014 à 17:34
29 Oct 2014 à 17:34
Oh ok. No, the computer came with windows 8 and i was forced to update to 8.1.
And no, my computer is a notebook. It said anatel on the bottom so i assumed that was the model name.
And i cant perform this recovery process. My computer wont load up, (i think its called booting) and i have no controle over my computet, aside from moving my cursor around a black screen.
If i HAVE to lose files, thats fine, so long as my computer starts working again.
*IMPORTANT* i need a process that can be done without being able to log into my computer.
And no, my computer is a notebook. It said anatel on the bottom so i assumed that was the model name.
And i cant perform this recovery process. My computer wont load up, (i think its called booting) and i have no controle over my computet, aside from moving my cursor around a black screen.
If i HAVE to lose files, thats fine, so long as my computer starts working again.
*IMPORTANT* i need a process that can be done without being able to log into my computer.
Ambucias
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29 Oct 2014 à 18:03
29 Oct 2014 à 18:03
See if you can boot in safe mode without and with networking
Here is how:
https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
If you can, perhaps that we will be able to fix the issue.
Here is how:
https://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
If you can, perhaps that we will be able to fix the issue.
mark1mus
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29 Oct 2014 à 18:49
29 Oct 2014 à 18:49
I just tried this method, and nothing happened. I tried F8, i also tried F8 + shift, but it yields the same result...
Ambucias
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30 Oct 2014 à 06:26
30 Oct 2014 à 06:26
From this point I think that we have tried everything, the last resort is a hands-on technician.
Sorry
Sorry
mark1mus
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30 Oct 2014 à 17:56
30 Oct 2014 à 17:56
Ok, thank you for the help.