Desperatley need to access my yahoo account and cannot

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jh - Nov 20, 2014 at 10:49 AM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 20, 2014 at 05:53 PM
Hello,
im trying to access my yahoo account,i forgot my password to both the account and recovery email. The only option presented is for my mobile number which is no longer active. Called customer care and was on hold for 2 hrs. what do I do?


1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,164
Nov 20, 2014 at 05:53 PM
Here is the solution provided by Yahoo Customer Care:
Go to this page
https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

Select password and sign in

Select forgot password

Click on "password helper" or

Click on the phone to get the Yahoo customer service phone number for your region. (Canada or USA) (You may have to wait a very long time before a customer care assistant answers you)

or

click on the envelope to open an e-mail case. If you do not know your security question, in the space provided for them, write "unknown"
Good luck
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