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Bluescreen

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poopsteve420 - Dec 3, 2014 at 09:25 PM
 poopsteve420 - Dec 10, 2014 at 03:38 PM
Hello, i need help my laptop got a bluescreen and it would always happen when im loading the laptop and it wont let me go to safemode networking and command promt it wont let me do anything without
its a windows 7 dell laptop ive tried and i cant do it and i need some help
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Dec 4, 2014 at 04:19 PM
Have you tried the Dell hardware diagnostic. Just press F12 when you see the Dell logo. You might need to press it 4 or 5 times.

Good Luck
2
poopsteve420
Dec 7, 2014 at 12:39 AM
i did it and something is wrong with the hard drive and cd rom any help? thanks!
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826 > poopsteve420
Dec 7, 2014 at 01:06 PM
what is wrong? What is the text from the Dell Diagnostic?
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poopsteve420 > xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019
Dec 9, 2014 at 06:33 PM
it said error 2000-0146 on the harddrive and error 2000-0147 on cd rom
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Dec 9, 2014 at 06:55 PM
I know this is not what you will want to hear, but according to the Dell Support site, error code 2000-0146 indicates: DST Log contains previous error(s). This means that the drive is failing and needs to be replaced. ASAP is best. I would suggest that you backup anything on the current drive that want to move to the new drive. If the computer is under warranty, contact Dell Support and they should ship you a new drive. If there is no warranty remaining, you will need to purchase a similar type of drive. Once you have the new drive, install it and then reinstall your software. It should go more quickly is you can use the recovery CDs that were shipped with the computer originally.

This error can also happen on older Dell laptops when someone has changed the BIOS hard drive interface setting from AHCI to ATA or ATA to AHCI.
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poopsteve420 > xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019
Dec 10, 2014 at 03:38 PM
thanks!!
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