Western Digital My Passport Ultra change to CD Drive

Closed
Report
-
 Ali Shahir -
Hello,

I cannot open or any file on My Western Digital My Passport Ultra because it change to CD Drive

How to solve this problem? Help me

4 replies

Mine is doing the same thing. Worked for months, now when it's plugged in it shows as a CD=Drive "E". When clicked on, says insert a disk in the drive. Can't access files. I downloaded and ran the software from the WD site and it ran really quickly and said it passed but "0" files. Any suggestions how to get the data back off it?
4
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 2821 users have said thank you to us this month

Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
112
Hello Lenny,

Please, navigate to Disk management on your PC via Control panel and try to assign a different letter to your drive. It should be bigger than M.
If you can, please attach a printscreen on this step to see what happened. Thank you.

KY_WD
wd my passport displaying as a cd drive help
Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
112 > tony
Hi tony,

Please, share more information regarding your operating system, type of format of the drive and what type of error do you get when trying to access your drive. Can you post a print screen of the Disk management menu of your Pc if you are working with Windows?
Have you tested your WD drive with the tool I suggested to Sepehr? What was the result of the extended test?
I would be happy if you share more info. Thank you.
WD Drive Displaying CD Drive (L). Please help
Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
112 > Ali Shahir
Hello Ali,

In order to get better visibility, I suggest you to start a whole new topic within the ccm forum. Also, I would like to ask you to provide more details about the problem that you have. What kind of model of external WD drive you have? Have you tried switching its USB cable? If you have tried to connect it to other PCs, I would like to know the result of the test.

Cheers.
Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
112
Hello Haz,

Could you, please, tell me can you see the WD My Passport in your Device manager or in the BIOS? Probably you are having this issue because the drive letter was installed under F: when you installed it.
Here at the WD knowledge base, you can find some info regarding how to change drive letter: http://products.wdc.com/support/kb.ashx?id=mKy3Cc
Please, keep me posted what happened. Thank you in advance.

Hope that I helped.

KY_WD
it appears as Not Initialized in Disk Manager.
Hi, I have the same issue. Sometimes it doesn't show anything, and sometimes a cd drive. I can see something like it in the device manager. What should I do? Thanks
Posts
2054
Registration date
Thursday October 23, 2014
Status
Member
Last seen
February 28, 2017
112
Hello Sepehr,

Is your hard drive a Western Digital one? If it is, you could test it with the software of WD Data LifeGuard Diagnostics. Free download you could find here: http://products.wdc.com/support/kb.ashx?id=krF7T8
What do you see in the Device manager when the drive is connected?
Please, provide some more info. Thank you.

KY_WD