Sign in problem

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fritzhelrose - Dec 30, 2014 at 01:17 PM
fritzhelrose Posts 1 Registration date Saturday December 27, 2014 Status Member Last seen January 4, 2015 - Jan 4, 2015 at 05:58 AM
hello everyone,thank you for helping me i would really appreciate it so much.i have a problem signing in with my yahoo mail i cannot access i tried many times already but each time i log in it always asks me to verify my account in which i need to enter a code they will send me either by email or by sms.now the problem is,how can i get the code when i have not provided an alternate email neither a phone number for them to send the code as i have not updated my yahoo account for long time as i dont need to sign in and log out anymore because my email is always signed in on my mobile and i have not received any notification informing me to update my account.please help me it is really important that i retrieve all my mails.thank you so much once again

1 reply

xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Dec 30, 2014 at 02:42 PM
Go to this page to contact customer care, fill the form and wait for the answer :

https://io.help.yahoo.com/contact/index?page=home&locale=en_US&y=PROD_ACCT

or

https://io.help.yahoo.com/contact/index?page=home&locale=en_CA&y=PROD_ACCT

Select password and sign in

Select forgot secret questions and answers

Click on the envelope

Fill the form
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xpcman Posts 19532 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Dec 30, 2014 at 04:49 PM
here is another link to Yahoo help:

https://help.yahoo.com/kb/account
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fritzhelrose Posts 1 Registration date Saturday December 27, 2014 Status Member Last seen January 4, 2015
Jan 4, 2015 at 05:58 AM
Hi xpcman,thank you so much for your time.i tried already that link before i came here to ask for help but it does'nt seem to work.i can sign in with my yahoo id and password it is correct but the problem is i cannot access through my emails it says for security reasons please enter verification code which i will have to choose from the 3 options by email,by sms and a call i think.which ever i chose among the 3 will not work as i have not updated my yahoo account for long time as i am automatically logged in on my mobile device.i have not provided any alternate email or phone no for them to send that code.what shall i do xpcman.please help me again.thank you so much in advance!
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