Problem with 1tb usb

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gobetago
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- Jan 27, 2015 at 12:29 AM
gobetago
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- Jan 30, 2015 at 06:58 PM
Hello,

I just bought 1tb usb but my pc does not recognize it and its light goes on. I checked on other pc and its working fine.

My pc:

Dell Optiplex gx620
2gb Ram
Sp3

Related:

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Boogieman_WD
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Jan 27, 2015 at 02:52 AM
Hey gobetago. If the drive is working fine on other devices, perhaps it just needs you to assign it a new letter. Here's a link with detailed instructions on how to do that: https://support-en.wd.com/

Just click on the instructions for the corresponding OS and follow the steps.

Hope that helps.
Boogieman_WD

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gobetago
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Jan 27, 2015 at 03:11 AM
Dude Thanks for reply.

Did not show that USB drive in computer management. May be my PC does not support 1tb?

:)
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Boogieman_WD
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Jan 27, 2015 at 03:27 AM
From what I see, you're running Windows XP SP3. It should support HDDs up to 2TB without any issues. Do you have any similar problems with other USB storage devices? You could try reinstalling the USB drivers. And you could try if this fixes your issue: https://docs.microsoft.com/en-us/troubleshoot/windows-server/backup-and-storage/usb-device-not-recognized-error#LetMeFixItMyself
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gobetago
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> Boogieman_WD
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Jan 27, 2015 at 07:59 PM
Had some issues with new USB mouse and i had to install drivers for it

I will download it and keep u updated may be it will solve my problem.

Regards
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gobetago
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> Boogieman_WD
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Jan 28, 2015 at 03:10 PM
Again did not work after installing fix it, even it did not work on previous PC that worked fine for first time.
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Boogieman_WD
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Jan 29, 2015 at 04:38 AM
Perhaps there's a bigger problem and is connected with the drive itself. This guide affects the USB ports only for the computer you've changed the settings for and does nothing to the drive. Have you heard any unusual sounds/noises coming from the drive while using it?
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