Problem with 1tb usb [Solved/Closed]

Report
Posts
12
Registration date
Saturday November 8, 2014
Status
Member
Last seen
January 30, 2015
-
Posts
12
Registration date
Saturday November 8, 2014
Status
Member
Last seen
January 30, 2015
-
Hello,

I just bought 1tb usb but my pc does not recognize it and its light goes on. I checked on other pc and its working fine.

My pc:

Dell Optiplex gx620
2gb Ram
Sp3

1 reply

Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
33
Hey gobetago. If the drive is working fine on other devices, perhaps it just needs you to assign it a new letter. Here's a link with detailed instructions on how to do that: https://support-en.wd.com/

Just click on the instructions for the corresponding OS and follow the steps.

Hope that helps.
Boogieman_WD

WD Representative
1
Thank you

A few words of thanks would be greatly appreciated. Add comment

CCM 2942 users have said thank you to us this month

Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
33
From what I see, you're running Windows XP SP3. It should support HDDs up to 2TB without any issues. Do you have any similar problems with other USB storage devices? You could try reinstalling the USB drivers. And you could try if this fixes your issue: https://support.microsoft.com/en-us/help/314634/why-doesn-t-my-computer-detect-my-new-usb-device-when-i-m-running-wind#LetMeFixItMyself
Posts
12
Registration date
Saturday November 8, 2014
Status
Member
Last seen
January 30, 2015
>
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016

Had some issues with new USB mouse and i had to install drivers for it

I will download it and keep u updated may be it will solve my problem.

Regards
Posts
12
Registration date
Saturday November 8, 2014
Status
Member
Last seen
January 30, 2015
>
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016

Again did not work after installing fix it, even it did not work on previous PC that worked fine for first time.
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016
33
Perhaps there's a bigger problem and is connected with the drive itself. This guide affects the USB ports only for the computer you've changed the settings for and does nothing to the drive. Have you heard any unusual sounds/noises coming from the drive while using it?
Posts
12
Registration date
Saturday November 8, 2014
Status
Member
Last seen
January 30, 2015
>
Posts
275
Registration date
Friday October 10, 2014
Status
Member
Last seen
October 19, 2016

I think the usb is defective it would not work on any system. Thanks for help